We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1133 results
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Decision Reference DRN-4310058
14 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4310058 The complaint Mr F has complained about the quality of a car he acquired under a conditional sale agreement with Moneybarn No.1 Ltd. What happened In March 2022 Mr F acquired a used car under a conditional sale agreement with Moneybarn. The car was nine years old and had covere... (4 pages)View decision -
Decision Reference DRN-4345308
14 Sep 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4345308 The complaint Mr G complains about a conditional sale agreement which he took out with Moneybarn No. 1 Limited, to get a used car. What happened In November 2017, Mr G took out a conditional sale agreement with Moneybarn, to get a used car. At the time of the sale, the car was ... (6 pages)View decision -
Decision Reference DRN-4141553
14 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4141553 The complaint Miss D complains about how Moneybarn No 1 Limited handled the termination of her conditional sale agreement. What happened In February 2021 Miss D was supplied with a car and entered into a conditional sale agreement with Moneybarn. Miss D experienced difficulties... (2 pages)View decision -
Decision Reference DRN-4269848
14 Sep 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4269848 The complaint Mr B complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited, who I’ll call “Moneybarn”. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’... (3 pages)View decision -
Decision Reference DRN-4339714
14 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4339714 Complaint Mr K complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In October 2017, Moneybarn provided Mr K with finance for a used ... (3 pages)View decision -
Decision Reference DRN-4173533
13 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4173533 The complaint Mr E complains about the quality of a vehicle he acquired under a conditional sale agreement with Moneybarn No. 1 Limited. What happened In February 2022 Mr E entered into a conditional sale agreement with Moneybarn for a used vehicle costing £13,194.00. The vehic... (4 pages)View decision -
Decision Reference DRN-4339801
11 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4339801 The complaint Miss M is complaining about Moneybarn No.1 Limited (Moneybarn). She says they shouldn’t have lent to her as the loan was unaffordable. Miss M’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with her.... (3 pages)View decision -
Decision Reference DRN-4266279
11 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4266279 The complaint Mrs H complains Moneybarn No.1 Limited trading as Moneybarn gave her a car loan that was unaffordable. What happened Mrs H acquired a used car in May 2019. She paid £400 to take possession of the car, and set up a conditional sale agreement with Moneybarn to cover... (3 pages)View decision -
Decision Reference DRN-4135715
9 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4135715 The complaint Miss S complains that the car she acquired via a conditional sale agreement from Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. What happened Miss S acquired a car from Moneybarn in July 2022. The car at the time she acquired it was around ... (3 pages)View decision -
Decision Reference DRN-4334839
6 Sep 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4334839 The complaint Mr M is unhappy that Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) didn’t allow him to keep a car he acquired under a conditional sale agreement, after he entered into a debt repayment plan. What happened In October 2021, Mr M entered into a conditional... (4 pages)View decision
