We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
-
Decision Reference DRN-4223305
6 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4223305 The complaint Miss U, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In September 2017 Miss U acquired a used car financed... (2 pages)View decision -
Decision Reference DRN-4222420
3 Jul 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4222420 Complaint Mrs W complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She’s said the monthly payments were unaffordable and she struggled to meet the repayments, having to borrow from friends and family and taking out payda... (6 pages)View decision -
Decision Reference DRN-4074642
30 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4074642 The complaint Mr A has complained that a car he acquired, using finance from Moneybarn No. 1 Limited, wasn’t of satisfactory quality. What happened Mr A entered into a finance agreement with Moneybarn, for a used car. It was just under eight years old, and had around 94,860 mil... (2 pages)View decision -
Decision Reference DRN-4194278
23 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4194278 The complaint Mr J believes Moneybarn No.1 Limited acted irresponsibly by agreeing a conditional sale agreement he’d applied for. Mr J is being represented in this complaint by Company I. For ease of reference, my decision will refer to any actions or comments by either Mr J or... (4 pages)View decision -
Decision Reference DRN-4188506
22 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4188506 The complaint Mr E, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement (“agreement”) he couldn’t afford to repay. What happened In March 2018 Mr E acquired a used car costing £22,900 f... (4 pages)View decision -
Decision Reference DRN-3973700
19 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3973700 The complaint Mrs and Mr W have complained about the charges that Moneybarn No. 1 Limited (Moneybarn) applied when they handed back a car, which they acquired under a conditional sale agreement. What happened In August 2018, Mrs and Mr W entered into a conditional sale agreemen... (3 pages)View decision -
Decision Reference DRN-4181523
16 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4181523 Complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In August 2019, Moneybarn provided Mr R with finance for a used c... (3 pages)View decision -
Decision Reference DRN-4154548
14 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4154548 The complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement (“agreement”) he couldn’t afford to repay and about the sum it achieved for ‘his’ car (a year later) when it was sold at auction. What happened In July... (4 pages)View decision -
Decision Reference DRN-4173699
14 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4173699 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In October 2019, Moneybarn provided Mr M with finance for a used ... (3 pages)View decision -
Decision Reference DRN-4176611
12 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4176611 The complaint Mr H complains, via an appointed representative, that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him two conditional sale agreements he couldn’t afford to repay. What happened In May 2016 Mr H acquired a used car costing £4,200 financed by an agre... (3 pages)View decision
