We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4159548
7 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4159548 Complaint Ms O complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In November 2017, Moneybarn provided Ms O with finan... (3 pages)View decision -
Decision Reference DRN-4166474
6 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4166474 The complaint Mr M, with the assistance of an appointed representative, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him finance (under a conditional sale agreement) he couldn’t afford to repay. What happened In March 2017 Mr M entered into a condi... (3 pages)View decision -
Decision Reference DRN-4134244
5 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4134244 The complaint Mr M complains that Moneybarn No.1 Limited, who I’ll call “Moneybarn”, have calculated arrears on his account incorrectly and have made inaccurate reports to the credit reference agencies. What happened The details of this complaint are well known to both parties,... (2 pages)View decision -
Decision Reference DRN-4087440
1 Jun 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4087440 The complaint Miss B is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. Miss B is being represented in this complaint by Mr W. However, for ease of reference, I’ll refer to any actions or commen... (4 pages)View decision -
Decision Reference DRN-4079144
31 May 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4079144 The complaint Mrs P has complained about a conditional sale agreement she had with Moneybarn No.1 Ltd. She says she shouldn’t have been given the agreement and she’s unhappy with the way Moneybarn dealt with things when she was in financial difficulty. What happened Mrs P enter... (5 pages)View decision -
Decision Reference DRN-4156214
31 May 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4156214 The complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement (“agreement”) he couldn’t afford to repay. What happened In August 2017 Mr M acquired a used car costing £11,200 financed by an agreement from Moneybar... (2 pages)View decision -
Decision Reference DRN-4049534
30 May 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4049534 The complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement (“agreement”) he couldn’t afford to repay. What happened In July 2021 Mr M acquired a used car costing £10,995 financed by an agreement from Moneybarn.... (4 pages)View decision -
Decision Reference DRN-4138097
25 May 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4138097 The complaint Miss R complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In July 2020 Miss R acquired a used car costing £7,848 financed by an agreement from Moneyb... (3 pages)View decision -
Decision Reference DRN-3719611
25 May 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3719611 The complaint Miss M complains that Moneybarn No.1 Limited (Moneybarn) didn’t treat her fairly when she was in financial difficulty. What happened Miss M entered into a conditional sale agreement with Moneybarn to acquire a used car in September 2019. Miss M made her first mont... (4 pages)View decision -
Decision Reference DRN-4119144
24 May 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4119144 The complaint Miss S complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In May 2019 Miss S acquired a used car costing £6,204 financed by an agreement from Moneyb... (3 pages)View decision
