We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-4865392
24 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4865392 Complaint Mrs W complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In June 2018, Moneybarn provided Mrs W with finance for a used car. The cash price of the ... (3 pages)View decision -
Decision Reference DRN-4715470
21 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4715470 The complaint Mr L is unhappy with the quality of a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited. What happened On 31 May 2023 Mr L took out a conditional sale agreement with Moneybarn. This was for a ten year-old car that had cov... (3 pages)View decision -
Decision Reference DRN-4815508
21 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4815508 Complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that this agreement was unaffordable for him. Background In June 2019, Moneybarn provided Mr S with finance for a used car. The purchase pr... (3 pages)View decision -
Decision Reference DRN-4349464
20 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4349464 The complaint Mr A has complained about the repayments under his finance agreement with Moneybarn No. 1 Limited. He believes he’s still being required to make repayments, even though the term of the agreement has ended. What happened In May 2020, Mr A entered into a finance agr... (2 pages)View decision -
Decision Reference DRN-4560274
20 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4560274 The complaint Mr S complains that the vehicle he financed through a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. He wants the cost of repairs and his loss of earnings refunded along with interest and compensation. What happened Mr S ac... (2 pages)View decision -
Decision Reference DRN-4713787
20 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4713787 The complaint Mr N is complaining about Moneybarn No.1 Limited (Moneybarn). He says they were irresponsible in lending to him as the loan was unaffordable. Mr N’s complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with... (3 pages)View decision -
Decision Reference DRN-4861361
19 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4861361 The complaint Mr C, who is represented by a third party, complains that Moneybarn No.1 Limited, trading as Moneybarn (“Moneybarn”), irresponsibly granted him two conditional sale agreements he couldn’t afford to repay. What happened In July 2020, Mr C acquired a used car financ... (3 pages)View decision -
Decision Reference DRN-4606834
17 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4606834 The complaint Mr O complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited (MBL). What happened In October 2022, Mr O acquired a car through a hire purchase agreement with MBL. The car was around five years o... (5 pages)View decision -
Decision Reference DRN-4813233
17 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4813233 Complaint Ms L complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In February 2019, Moneybarn provided Ms L with finance for a used car. The cash price of th... (3 pages)View decision -
Decision Reference DRN-4852467
17 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4852467 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2022, Moneybarn provided M... (3 pages)View decision