We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1133 results
-
Decision Reference DRN-4255815
26 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4255815 The complaint Miss C, with the assistance of an appointed representative, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In September 2020 Miss C acquired a us... (2 pages)View decision -
Decision Reference DRN-4232704
21 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4232704 Complaint Mr W complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Background In November 2020, Moneybarn provided Mr W with finance for a used... (3 pages)View decision -
Decision Reference DRN-4182997
20 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4182997 The complaint Mr K complains about how U K Insurance Limited trading as Direct Line Car Insurance (UKI) handled a Mileage Money Back (MMB) claim he made. What happened Mr K took out a motor insurance policy with UKI in January 2022. UKI offered a MMB which meant if Mr K drove l... (3 pages)View decision -
Decision Reference DRN-4238229
18 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4238229 The complaint Mr M complains that Moneybarn No. 1 Limited (‘Moneybarn’) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In May 2022, Mr M acquired a used car financed by a conditional sale agreement from Moneybarn. Mr M was requ... (2 pages)View decision -
Decision Reference DRN-4246271
17 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4246271 Complaint Mr B complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the monthly payments to this agreement were unaffordable. Mr B has been in separate discussions with Moneybarn regarding the quality o... (3 pages)View decision -
Decision Reference DRN-4187059
13 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4187059 The complaint Mr C complains Moneybarn No.1 Limited (Moneybarn) irresponsibly approved a Conditional Sale agreement which he couldn’t afford. What happened On 9 January 2019, Mr C entered into a Conditional Sale agreement with Moneybarn for a used car. The cash price was £4,100... (3 pages)View decision -
Decision Reference DRN-4191876
11 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4191876 The complaint Mr L complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In July 2019 Mr L acquired a used vehicle financed by a conditional sale agreemen... (3 pages)View decision -
Decision Reference DRN-4213181
6 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4213181 The complaint Miss F, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In March 2018, Miss F acquired a used car financed by... (2 pages)View decision -
Decision Reference DRN-4223305
6 Jul 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4223305 The complaint Miss U, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In September 2017 Miss U acquired a used car financed... (2 pages)View decision -
Decision Reference DRN-4222420
3 Jul 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4222420 Complaint Mrs W complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional sale agreement with her. She’s said the monthly payments were unaffordable and she struggled to meet the repayments, having to borrow from friends and family and taking out payda... (6 pages)View decision
