We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN-4098903
28 Apr 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4098903 The complaint Mr J complains that Moneybarn No. 1 Limited irresponsibly granted him finance (under a conditional sale agreement) he couldn’t afford to repay. Mr J is represented in this complaint by a third party. But for ease I will simply refer to Mr J in this decision rather... (3 pages)View decision -
Decision Reference DRN-4079181
27 Apr 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4079181 The complaint Mr C has complained about a conditional sale agreement he had with Moneybarn No.1 Ltd. He says he shouldn’t have been given the agreement. Mr C has had representation throughout but, to keep things simple, I’ll refer to Mr C. What happened Mr C entered into a cond... (4 pages)View decision -
Decision Reference DRN-4077637
24 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4077637 The complaint Miss F complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited, trading as Moneybarn. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll... (2 pages)View decision -
Decision Reference DRN-4073941
24 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4073941 The complaint Mrs S complains that Moneybarn No. 1 Limited irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In May 2017, Mrs S acquired a used car financed by a conditional sale agreement from Moneybarn. Mrs S was required to ma... (2 pages)View decision -
Decision Reference DRN-3881466
21 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3881466 The complaint Miss T complains about the quality of a car that was supplied to her under a conditional sale agreement with Moneybarn No.1 Ltd, trading as Moneybarn. What happened In July 2021 Miss T entered into a conditional sale agreement with Moneybarn for a used car. At the... (5 pages)View decision -
Decision Reference DRN-3992826
20 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3992826 The complaint Miss M complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened At end November 2019, Miss M signed an agreement to acquire a used car financed by a conditional s... (2 pages)View decision -
Decision Reference DRN-3962095
18 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3962095 The complaint Miss B complains about the way Moneybarn No 1 Limited (Moneybarn) handled her Conditional Sale Agreement (CSA). She would like the interest charged, and a recovery charge for her car refunded. What happened The details of this complaint are well known to both par... (2 pages)View decision -
Decision Reference DRN-3977816
13 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3977816 The complaint Mr H complains that Moneybarn No. 1 Limited (Moneybarn) irresponsibly gave him a conditional sale agreement he couldn’t afford. What happened In April 2018, Mr H acquired a used car using a conditional sale agreement from Moneybarn. The cash price of the car was £... (3 pages)View decision -
Decision Reference DRN-4057518
6 Apr 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4057518 The complaint Mr L complains about a car he acquired with credit provided by Moneybarn No. 1 Limited. What happened In January 2022 Mr L acquired a used car for £6,175, financed with a conditional sale agreement with Moneybarn. The mileage was about 75,000 miles. Almost at once... (2 pages)View decision -
Decision Reference DRN-3985514
3 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3985514 The complaint Mr F complains that Moneybarn No. 1 Limited irresponsibly granted him finance (under a conditional sale agreement) he couldn’t afford to repay. Mr F is represented in this complaint by a third party. But for ease I will simply, in the main, refer to Mr F rather th... (2 pages)View decision
