We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-4831916
10 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4831916 Complaint Mrs P complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In September 2021, Moneybarn provided Mrs P with finance for a used car. The cash price of... (3 pages)View decision -
Decision Reference DRN-4747114
5 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4747114 The complaint Mr H, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In August 2019, Mr H acquired a used car financed by a conditional sale... (3 pages)View decision -
Decision Reference DRN-4814682
3 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4814682 Complaint Mr H complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2020, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4779997
3 Jun 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4779997 Complaint Mr W complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In August 2021, Moneybarn provided Mr ... (3 pages)View decision -
Decision Reference DRN-4774737
29 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4774737 The complaint Miss W complains about the quality of a car she financed with Moneybarn No.1 Limited (‘MB’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Miss W took ou... (3 pages)View decision -
Decision Reference DRN-4804814
28 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4804814 Complaint Mr J complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In November 2021, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4814331
28 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4814331 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2021, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4725674
22 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4725674 The complaint Mr M complains that Moneybarn No.1 Limited (Moneybarn) irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In August 2023 Mr M acquired a vehicle financed by a conditional sale agreement from Moneybarn. Mr M was r... (3 pages)View decision -
Decision Reference DRN-4782330
21 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4782330 The complaint Ms C is complaining about Moneybarn No.1 Limited (Moneybarn). She says they were irresponsible in lending to her as the loan was unaffordable. Ms C’s complaint has been brought to us by a representative but for ease I’ve written as if we’ve dealt directly with he... (4 pages)View decision -
Decision Reference DRN-4736248
21 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4736248 The complaint Mr L complains about the service he received from Moneybarn No. 1 Limited (“Moneybarn”) when he changed the date of his monthly direct debit. He says it put his account into arrears and it didn’t return his telephone calls. What happened Mr T entered into a financ... (3 pages)View decision