We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1133 results
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Decision Reference DRN-4131351
19 May 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4131351 The complaint Ms S, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In September 2020 Ms S acquired a used car financed by ... (2 pages)View decision -
Decision Reference DRN-4113493
16 May 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4113493 The complaint Mrs A complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In June 2022, Mrs A acquired a used car financed by a conditional sale agreement from Moneybarn. Mr... (2 pages)View decision -
Decision Reference DRN-4103649
16 May 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4103649 The complaint Ms R, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement (“agreement”) she couldn’t afford to repay. What happened In February 2019 Ms R acquired a used car financed by a... (2 pages)View decision -
Decision Reference DRN-4080923
10 May 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4080923 The complaint Mr S complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited, who I’ll call “Moneybarn”. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’... (2 pages)View decision -
Decision Reference DRN-4120205
9 May 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4120205 The complaint Miss S complains that Moneybarn No.1 Limited irresponsibly granted her credit. What happened Miss S entered into a credit agreement with Moneybarn in January 2019 to acquire a used car. The cash price of the car was £6,995 and the total amount owing under the agre... (3 pages)View decision -
Decision Reference DRN-4090568
4 May 2023 Moneybarn Limited Not upheldConsumer CreditDRN-4090568 The complaint Mr F complains about the quality of a car he has been financing through an agreement with Moneybarn Limited, who I’ll call “Moneybarn”. He also says the mileage was wrong and the cost was overinflated. What happened The details of this complaint are well known to ... (2 pages)View decision -
Decision Reference DRN-4013860
28 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4013860 The complaint Miss M is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 19 October 2021, Miss M was supplied with a new car through a conditional sale agreement with Moneybarn. ... (4 pages)View decision -
Decision Reference DRN-3967062
28 Apr 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3967062 The complaint Miss B complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly lent to her when she took out a finance agreement with them. What happened Miss B took out a conditional sale agreement with Moneybarn in May 2020 to acquire a used car. The term of the agre... (5 pages)View decision -
Decision Reference DRN-4098903
28 Apr 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4098903 The complaint Mr J complains that Moneybarn No. 1 Limited irresponsibly granted him finance (under a conditional sale agreement) he couldn’t afford to repay. Mr J is represented in this complaint by a third party. But for ease I will simply refer to Mr J in this decision rather... (3 pages)View decision -
Decision Reference DRN-4079181
27 Apr 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4079181 The complaint Mr C has complained about a conditional sale agreement he had with Moneybarn No.1 Ltd. He says he shouldn’t have been given the agreement. Mr C has had representation throughout but, to keep things simple, I’ll refer to Mr C. What happened Mr C entered into a cond... (4 pages)View decision
