We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3967082
30 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3967082 The complaint Mr R complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In December 2016, Mr R acquired a used car financed by a conditional sale agreement from Moneybarn. Mr R was required to m... (2 pages)View decision -
Decision Reference DRN-4027060
30 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4027060 The complaint Mr R believes Moneybarn No.1 Limited trading as Moneybarn acted irresponsibly by agreeing a conditional sale agreement he’d applied for. Mr R is being represented in this complaint by Company R, a professional representative. What happened On 28 February 2018, Mr ... (3 pages)View decision -
Decision Reference DRN-3995774
30 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3995774 The complaint Ms B complains about credit granted to her by Moneybarn No. 1 Limited. Ms B has brought her complaint via a claims management company but for simplicity I’ll refer to her throughout. What happened Moneybarn agreed credit for Ms B in June 2016 and again in April 20... (4 pages)View decision -
Decision Reference DRN-3992693
27 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3992693 The complaint Miss O complains that Moneybarn No. 1 Limited irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In April 2019, Miss O acquired a used car financed by a conditional sale agreement from Moneybarn. Miss O was required ... (2 pages)View decision -
Decision Reference DRN-4046000
24 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4046000 The complaint Mr S complains about a car he acquired under a conditional sale agreement with Moneybarn No. 1 Limited. He is represented in this complaint by his mother, Mrs S. What happened In August 2021 Mr S acquired a used car under a conditional sale agreement with Moneybar... (3 pages)View decision -
Decision Reference DRN-3980484
23 Mar 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3980484 The complaint Mrs B complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In August 2016, Mrs B acquired a used car financed by a conditional sale agreement from Moneybarn. Mrs B w... (3 pages)View decision -
Decision Reference DRN-3833246
22 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3833246 The complaint Mr W complains that Moneybarn No. 1 Limited (“Moneybarn”) didn’t deal with the rejection of his car fairly and in a timely fashion. This meant he incurred further expenses. What happened Mr W acquired a car in March 2022 through a conditional sale agreement with M... (3 pages)View decision -
Decision Reference DRN-3972178
21 Mar 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3972178 The complaint Miss K complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In May 2021, Miss K acquired a used car financed by a conditional sale agreement from Moneybarn. Miss K w... (3 pages)View decision -
Decision Reference DRN-4019034
21 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4019034 The complaint Miss S complains about the quality of a van she has been financing through an agreement with Moneybarn No. 1 Limited (who I’ll call “Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead... (2 pages)View decision -
Decision Reference DRN-3926970
20 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3926970 The complaint Mr M complains that Moneybarn No 1 Limited terminated his finance agreement. He says he was told that he could enter into a payment plan but that instead Moneybarn issued court proceedings to obtain a return of goods order for the car. What happened In September 2... (2 pages)View decision
