We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3977309
20 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3977309 The complaint Mr C complains that a car he has been financing through an agreement with Moneybarn No. 1 Limited (who I’ll call “Moneybarn”) was of unsatisfactory quality and was misrepresented to him. What happened The details of this complaint are well known to both parties, s... (2 pages)View decision -
Decision Reference DRN-3989383
17 Mar 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3989383 The complaint Miss K complains about a defective car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited. What happened In April 2022 Miss K bought a used car under a five year conditional sale agreement with Moneybarn. She made an advance payment of £5... (2 pages)View decision -
Decision Reference DRN-4014592
15 Mar 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4014592 The complaint Mr T complains that Moneybarn No.1 Limited (“Moneybarn”) provided him with a loan when he couldn’t afford the repayments on it. What happened Mr T entered into a conditional sale agreement with Moneybarn in December 2015 for a car. He borrowed around £6,000 to be ... (3 pages)View decision -
Decision Reference DRN-3949989
14 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3949989 The complaint Mr C, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In September 2018, Mr C acquired a used car financed by a conditional ... (2 pages)View decision -
Decision Reference DRN-3958320
13 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3958320 The complaint Mr D complains that Moneybarn No. 1 Limited trading as Moneybarn, irresponsibly gave him a conditional sale agreement he couldn’t afford. What happened In 2018, Mr D acquired a used car using a conditional sale agreement from Moneybarn. The cash price of the car w... (2 pages)View decision -
Decision Reference DRN-3944493
10 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3944493 The complaint Miss S complains about the quality of a car she was financing through an agreement with Moneybarn No. 1 Limited (who I’ll call “Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll... (2 pages)View decision -
Decision Reference DRN-3891814
10 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3891814 The complaint Mr and Mrs M complain about the quality of a car they have been financing through an agreement with Moneybarn No. 1 Limited (who I’ll call “Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. ... (2 pages)View decision -
Decision Reference DRN-4002569
3 Mar 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4002569 The complaint Mr M complains about the quality of a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn. What happened In September 2020, Mr M took out a conditional sale agreement with Moneybarn for a used car. The... (11 pages)View decision -
Decision Reference DRN-3935657
3 Mar 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-3935657 The complaint Miss R is unhappy that a car supplied to her under a hire purchase agreement with MotoNovo Finance Limited was of an unsatisfactory quality. Miss R is being represented in this complaint by Mr H. For ease of reference, my decision will only refer to Miss R. What h... (3 pages)View decision -
Decision Reference DRN-3932851
3 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3932851 The complaint Mr L, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In July 2020, Mr L acquired a used car financed by a condit... (2 pages)View decision
