We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5918214
8 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5918214 Complaint Ms C complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2022, Moneybarn provided Ms C with finance for a used car. The cash... (3 pages)View decision -
Decision Reference DRN-5751192
5 Dec 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5751192 The complaint Mr P complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. Mr P is supported in bringing this matter by a representative. But, for ease, I’ll refer to actions and submissions as being those of Mr P hi... (3 pages)View decision -
Decision Reference DRN-5851937
4 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5851937 The complaint Mr J complains that Moneybarn No.1 Limited (Moneybarn) lent to him irresponsibly. What happened Mr J took out a motor finance agreement for £4,000 over 42 months with Moneybarn, in June 2017. The monthly repayments were £182.69, and Mr J settled the agreement ... (3 pages)View decision -
Decision Reference DRN-5879875
3 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5879875 The complaint Ms C complains that Moneybarn No.1 Limited irresponsibly provided her with an unaffordable regulated conditional sale agreement to purchase a car. Ms C’s complaint has been brought by a professional representative, but for ease I’ve referred to all submissions... (3 pages)View decision -
Decision Reference DRN-5924772
3 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5924772 The complaint Mr C complains that the car he acquired through MONEYBARN NO.1 LIMITED (“Moneybarn”) wasn’t of satisfactory quality. He wants Moneybarn to refund him the costs he’s incurred as well as what he’s paid for the car. What happened Mr C entered a conditional sale ag... (3 pages)View decision -
Decision Reference DRN-5758372
3 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5758372 The complaint Mr B complains that Moneybarn No.1 Limited irresponsibly provided him with an unaffordable regulated conditional sale agreement to purchase a car. What happened In May 2019 Moneybarn provided Mr B with a conditional sale agreement for a car with a cash price of... (2 pages)View decision -
Decision Reference DRN-5992990
3 Dec 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5992990 The complaint Miss W complains that a car acquired under a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”) wasn’t of satisfactory quality when it was supplied to her. What happened Both parties are familiar with the background of this complaint so I wil... (4 pages)View decision -
Decision Reference DRN-5434602
3 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5434602 Complaint Miss T complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In June 2020, Moneybarn provided Miss T with finance for a used car. The ca... (3 pages)View decision -
Decision Reference DRN-5990934
2 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5990934 Complaint Miss B complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Background In July... (6 pages)View decision -
Decision Reference DRN-5831565
2 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5831565 The complaint Mr C complains that Moneybarn No.1 Limited (Moneybarn) lent to him irresponsibly. What happened Mr C took out a motor finance agreement for £12,440 over 60 months with Moneybarn, in May 2016. The monthly repayments were £398.43, and Mr C settled the agreement ... (4 pages)View decision