We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5814429
12 Sep 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5814429 The complaint Mr K complains about the quality of a car he acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). When I refer to what Mr K has said and what Moneybarn have said, it should also be taken to include things said on their behalf. ... (6 pages)View decision -
Decision Reference DRN-5711427
11 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5711427 The complaint Mrs F complains Moneybarn No. 1 Limited trading as Moneybarn irresponsibly provided her with an unaffordable conditional sale agreement to purchase a vehicle. Mrs F’s complaint has been brought by a professional representative, however for ease I’ve referred t... (4 pages)View decision -
Decision Reference DRN-5807495
10 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5807495 Complaint Miss R complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Background In Dece... (4 pages)View decision -
Decision Reference DRN-5571869
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5571869 The complaint Mr P complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr P under a conditional sale agreement with Moneybarn that he electronic... (3 pages)View decision -
Decision Reference DRN-5637838
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5637838 The complaint Miss H complains about the quality of a car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). What happened In June 2024, Miss H acquired a used car through a conditional sale agreement with Moneybarn. The car was ... (3 pages)View decision -
Decision Reference DRN-5457947
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5457947 The complaint Mr A complains about the quality of a used car that was supplied through a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). What happened In July 2023, Mr A acquired a used car through a conditional sale agreement with M... (4 pages)View decision -
Decision Reference DRN-5707280
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5707280 The complaint Miss G complains that Moneybarn No. 1 Ltd (“Moneybarn”) unfairly entered into a conditional sale agreement with her and didn’t support her when she had difficulties managing it. What happened Miss G was provided with finance for a car in June 2023. The cash pr... (3 pages)View decision -
Decision Reference DRN-5486619
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5486619 The complaint Mr R complains that Moneybarn No. 1 Limited (Moneybarn) failed to complete a sufficient review of his circumstances prior to lending to him. Mr R is represented in this complaint by a claims management company but, for ease, I’ll refer to Mr R directly througho... (5 pages)View decision -
Decision Reference DRN-5489995
9 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5489995 The complaint Mr B complains about Moneybarn No.1 Limited’s decision to lend him. He says the loan was unaffordable. A representative has brought the complaint to our service. But for clarity, I’ve only referred to Mr B throughout this decision. What happened In August 202... (3 pages)View decision -
Decision Reference DRN-5728691
8 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5728691 Complaint Mr F complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 202... (3 pages)View decision
