We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1098 results
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Decision Reference DRN-4780141
17 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4780141 The complaint Mr L complains about a car supplied to him under a conditional sale agreement taken out with Moneybarn No.1 Limited trading as Moneybarn (Moneybarn). What happened In September 2023, Mr L acquired a used car by entering into a conditional sale agreement with M... (5 pages)View decision -
Decision Reference DRN-4978843
16 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4978843 The complaint Mr W complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants Moneybarn to repair or replace the car. What happened Mr W entered a conditional sale agreement in August 2023 to acquire a used car. ... (3 pages)View decision -
Decision Reference DRN-5213951
16 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5213951 The complaint Mr T has complained that Moneybarn No. 1 Limited acted irresponsibly when it provided him with a finance agreement in March 2022. Background Mr T approved for a finance agreement with Moneybarn in March 2022. The agreement was for £15,000 over 60 months and Mr ... (3 pages)View decision -
Decision Reference DRN-4712344
13 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4712344 The complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) has treated him unfairly which has led to him being held liable for an outstanding amount owed under a conditional sale agreement. Mr M is represented in this complaint by his father, but for ease of ref... (4 pages)View decision -
Decision Reference DRN-5192817
12 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5192817 The complaint Mr N complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) lent to him without carrying out sufficient affordability checks. What happened In March 2019, Moneybarn provided Mr N with a conditional sale agreement for ... (3 pages)View decision -
Decision Reference DRN-5191116
9 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5191116 The complaint Mr A complains about the way Moneybarn No. 1 Limited (Moneybarn) responded to his request to move his payment date. What happened I issued my provisional decision on this complaint last month. An extract from that provisional decision is set out below. In Decem... (3 pages)View decision -
Decision Reference DRN-5173573
9 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5173573 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In February 2014, Moneybar... (3 pages)View decision -
Decision Reference DRN-5175717
9 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5175717 Complaint Miss V complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In November 2019, Moneybarn provided Miss V with finance for a used car. Th... (4 pages)View decision -
Decision Reference DRN-4949506
8 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4949506 The complaint Miss E complains that the car she acquired from Moneybarn No 1 Limited (“Moneybarn”) was of unsatisfactory quality and she should be able to reject it. What happened Miss E entered into a conditional sale agreement with Moneybarn to acquire a used car in Februa... (3 pages)View decision -
Decision Reference DRN-4757738
5 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4757738 The complaint Miss G complains that the car she acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. She wants Moneybarn to cancel her agreement, collect the car and compensate her for the troubles she’s experienced. What happened Miss G ent... (4 pages)View decision
