We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-5294669
17 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5294669 The complaint Mr M complains that Moneybarn No. 1 Limited (Moneybarn) have been unreasonable in their management of a finance agreement he had with them. What happened Mr M took out a conditional sale agreement with Moneybarn in January 2020 to fund the provision of a car. H... (2 pages)View decision -
Decision Reference DRN-5294908
17 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5294908 Complaint Mr W complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In February 2019, Moneybar... (3 pages)View decision -
Decision Reference DRN-5309390
14 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5309390 The complaint Mr B complains that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) lent to him without carrying out sufficient checks. What happened In July 2022, Moneybarn provided Mr B with a conditional sale agreement for a used car through a credit intermediar... (4 pages)View decision -
Decision Reference DRN-4876382
14 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4876382 The complaint Mr H complains about the quality of a used car he acquired through a conditional sale agreement financed by Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). What happened In July 2023, Mr H acquired a used car through a conditional sale agreement, fina... (4 pages)View decision -
Decision Reference DRN-5302287
13 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5302287 The complaint Mr H complains that Moneybarn No. 1 Limited trading as Moneybarn lent to him irresponsibly. What happened On 10 August 2019, Mr H applied for and received finance from Moneybarn to enable him to acquire a used car. Date Amount of Credit Term Monthly repayments... (3 pages)View decision -
Decision Reference DRN-5327368
12 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5327368 The complaint Mr M complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened A used car was supplied to Mr M under a conditional sale agreement with Money... (3 pages)View decision -
Decision Reference DRN-5304105
3 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5304105 Complaint Mrs J complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with her. She’s said the monthly payments were unaffordable and so she shouldn’t have been lent to. Background In June 2015, Moneybarn provided Mrs ... (6 pages)View decision -
Decision Reference DRN-5236132
27 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5236132 The complaint Mr M complains that the conditional sale agreement he entered into with Moneybarn No. 1 Limited trading as Moneybarn was unaffordable. He wants 50% of the remaining repayments to be waived for the distress he has been caused. What happened Mr M entered into a c... (4 pages)View decision -
Decision Reference DRN-5254738
27 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5254738 The complaint Mr W complains that Moneybarn No. 1 Limited trading as Moneybarn was irresponsible in its lending to him. He wants all interest and charges paid under the agreement refunded along with interest. Mr W is represented by a third party but for ease of reference I h... (3 pages)View decision -
Decision Reference DRN-5210263
27 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5210263 Complaint Mr P complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with him. He’s said that the proper checks weren’t carried out which led to him being provided with finance that was unaffordable and he had to work seven days... (6 pages)View decision
