We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3997463
2 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3997463 The complaint Mr A, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale he couldn’t afford to repay. What happened In November 2016, Mr A acquired a used car financed by a conditional sale agreeme... (2 pages)View decision -
Decision Reference DRN-3991765
28 Feb 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3991765 The complaint Miss W is unhappy with the compensation Moneybarn No.1 Limited have offered, after accepting rejection of a car she was supplied with under a conditional sale agreement. What happened agreement with Moneybarn. Miss W paid an advance payment of £315 and the agreeme... (4 pages)View decision -
Decision Reference DRN-3847988
27 Feb 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3847988 The complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In December 2019, Mr C acquired a used car financed by a conditional sale agreement from Moneybarn. He made a... (3 pages)View decision -
Decision Reference DRN-3990489
27 Feb 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3990489 The complaint Mr R complains Moneybarn No. 1 Limited (Moneybarn) supplied him with a car that he doesn’t believe was of satisfactory quality. He believes the agreement was mis-represented to him and he’s unhappy they wouldn’t allow him to reject the car... (5 pages)View decision -
Decision Reference DRN-3836929
27 Feb 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3836929 The complaint Miss M complains that a car she acquired through a conditional sale agreement with Moneybarn No.1 Ltd (Moneybarn) wasn’t fit for purpose. She would like to reject the car and be refunded the payments she made whilst without use of the car. What happened The detail... (2 pages)View decision -
Decision Reference DRN-3936246
27 Feb 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3936246 The complaint Miss S complains that a car she was financing through an agreement with Moneybarn No. 1 Limited, was not of satisfactory quality and, when it cancelled the agreement, she wasn’t fairly charged for her usage. What happened Miss S entered a conditio... (3 pages)View decision -
Decision Reference DRN-3771076
23 Feb 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3771076 The complaint Ms S is unhappy with how Moneybarn No. 1 Limited trading as Moneybarn dealt with her when she was in financial difficulty as a result of the Coronavirus (Covid-19) pandemic. What happened In May 2019, Ms S was supplied with a used car through a conditional sale ag... (4 pages)View decision -
Decision Reference DRN-3970122
20 Feb 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3970122 The complaint Mr W complains that Moneybarn No. 1 Limited (Moneybarn) provided him with a car which he doesn’t believe was of satisfactory quality. What happened The full details of this complaint are well known to both parties, so I won’t repeat them here. Instea... (5 pages)View decision -
Decision Reference DRN-3934100
17 Feb 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3934100 The complaint Mr S complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly gave him a conditional sale agreement he couldn’t afford. What happened In August 2017, Mr S acquired a used car using a conditional sale agreement from Moneybarn. The cash price of the... (2 pages)View decision -
Decision Reference DRN-3894430
17 Feb 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3894430 The complaint Mrs S, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In April 2017, Mrs S acquired a used car financed by a conditional sa... (2 pages)View decision
