We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3757825
3 Feb 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3757825 The complaint Mr K complains he received incorrect information from Moneybarn No. 1 Limited (“Moneybarn”). What happened Mr K acquired a used vehicle in November 2019 by entering into a conditional sale agreement with Moneybarn. In October 2021, Mr K was involved in a road traf... (3 pages)View decision -
Decision Reference DRN-3767175
1 Feb 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3767175 The complaint Mr C complains about the quality of a vehicle he financed with Moneybarn No.1 Limited. What happened In January 2022 Mr C entered a conditional sale agreement with Moneybarn for a van that was almost seven years old and had travelled 115,478... (3 pages)View decision -
Decision Reference DRN-3920754
31 Jan 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3920754 Complaint Mr S complains that Moneybarn Limited (“Moneybarn”) unfairly entered into a conditional- sale agreement with him. He’s said that the agreement was unaffordable and based on an assessment which relied on estimates of his earnings as he was self-employed. Mr S is also u... (4 pages)View decision -
Decision Reference DRN-3758564
27 Jan 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3758564 The complaint Mr S complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In September 2016, Mr S acquired a used car financed by a conditional sale agreement from Moneybarn. Mr S was required to ... (2 pages)View decision -
Decision Reference DRN-3878843
27 Jan 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3878843 The complaint Mr M, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale he couldn’t afford to repay. What happened In May 2016, Mr M acquired a used car financed by a conditional sale from Moneyba... (2 pages)View decision -
Decision Reference DRN-3843863
25 Jan 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3843863 The complaint Miss M complains about a used car she acquired through a finance agreement with Moneybarn No. 1 Limited. She has had problems with the car from very shortly after acquiring it and a problem with the car’s Diesel Particulate Filter (DPF) still persists. What happen... (3 pages)View decision -
Decision Reference DRN-3570440
19 Jan 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3570440 The complaint Miss B complains about a conditional sale agreement taken out in her name with Moneybarn No.1 Limited, to get a used car. What happened In January 2020, Miss B says her former partner, who I’ll call A, completed an online application for a conditional sale agreeme... (4 pages)View decision -
Decision Reference DRN-3817920
19 Jan 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3817920 The complaint Mr F is unhappy that Moneybarn No.1 Limited incorrectly reported arrears on his credit file, refused to accept a reduced payment arrangement, and failed to call him when agreed. What happened On 23 November 2020, Mr F was supplied with a used car through a conditi... (3 pages)View decision -
Decision Reference DRN-3891961
16 Jan 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3891961 The complaint Miss S complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In November 2021 Miss S was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car... (2 pages)View decision -
Decision Reference DRN-3793821
12 Jan 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3793821 The complaint Mrs B is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 30 August 2021, Mrs B was supplied with a used car through a conditional sale agreement with Moneybarn. Th... (3 pages)View decision
