We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3873564
10 Jan 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3873564 The complaint Mr F complains that a conditional sale agreement he had for a car with Moneybarn No.1 Limited was unfairly terminated. What happened Mr F entered a conditional sale agreement for a used car with Moneybarn in February 2020. The purchase price was ... (3 pages)View decision -
Decision Reference DRN-3752013
5 Jan 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3752013 The complaint Mr W complains about a used car he acquired from Moneybarn No. 1 Limited. Mr W has referred to having a number of faults with the car and that these have not been successfully repaired. To resolve the complaint Mr W would like the car repaired, or the ability to h... (4 pages)View decision -
Decision Reference DRN-3843199
30 Dec 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3843199 The complaint Mr S complains about Moneybarn No.1 Limited trading as Moneybarn’s (“Moneybarn”) decision to lend him. What happened Mr S entered into a conditional sale agreement with Moneybarn in August 2021 to acquire a used car. The car cost £17,995. Mr S paid a deposit of £5... (5 pages)View decision -
Decision Reference DRN-3869301
21 Dec 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3869301 The complaint Miss A complains about a conditional sale agreement she has with Moneybarn No. 1 Limited. Miss A has been experiencing financial difficulties and is unhappy about the way that Moneybarn has treated her. What happened Miss A took out a conditional sale agreement wi... (4 pages)View decision -
Decision Reference DRN-3827546
20 Dec 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3827546 The complaint Mr L complains about the quality of a scooter that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Ltd, trading as Moneybarn. What happened On 15 February 2022 Mr L took out a conditional sale agreement with Moneybarn for a three-wheele... (3 pages)View decision -
Decision Reference DRN-3388805
19 Dec 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3388805 The complaint Mr K is unhappy with the amount of money Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) is asking him to pay following the termination of his agreement with them. What happened In March 2019, Mr K entered into a conditional sale agreement with Moneybarn ... (4 pages)View decision -
Decision Reference DRN-3829029
14 Dec 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3829029 The complaint Mr B complains that Moneybarn No. 1 Limited refused to let him reject a faulty vehicle. What happened In February 2021, Mr B acquired a second-hand vehicle at a cost of £13,000. This was funded by a conditional sale agreement and a deposit of £400. It was a little... (3 pages)View decision -
Decision Reference DRN-3812095
13 Dec 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3812095 The complaint Mr M is unhappy that Moneybarn No.1 Limited incorrectly reported missed payments on his credit file. What happened On 6 May 2017, Mr M was supplied with a used car through a conditional sale agreement with Moneybarn. He paid a deposit of £400 and the agreement was... (3 pages)View decision -
Decision Reference DRN-3756539
7 Dec 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3756539 The complaint Mr A is unhappy as he believes he was misled about the price of a car he acquired using a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn. What happened Mr A acquired a used car in March 2022 funded in part by a conditional sale agreem... (3 pages)View decision -
Decision Reference DRN-3734345
1 Dec 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3734345 The complaint Mr H is unhappy with a conditional sale agreement he took with Moneybarn No. 1 Limited. He says he couldn’t afford the borrowing when it was given as he had too many other commitments. What happened In December 2018 Mr H acquired a used car funded by a conditional... (3 pages)View decision
