We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3720318
1 Dec 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3720318 The complaint Miss A complains about a car she acquired through a conditional sale agreement with Moneybarn No.1 Limited. The car has suffered a number of faults and requires a new engine and Miss A believe the car was not of satisfactory quality when she acquired it from Money... (3 pages)View decision -
Decision Reference DRN-3775584
30 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3775584 The complaint Mr S complains about information Moneybarn No.1 Limited (“Moneybarn”) gave him after the car they’d supplied under a conditional sale agreement was declared an insurance write-off. What happened In December 2020 Mr S took out a conditional sale agreement with Mone... (3 pages)View decision -
Decision Reference DRN-3816940
30 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3816940 The complaint Mrs C complains that Moneybarn No. 1 Limited irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In April 2016, Mrs C acquired a used car financed by a conditional sale agreement from Moneybarn. Mrs C was required to ... (3 pages)View decision -
Decision Reference DRN-3753785
30 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3753785 The complaint Mr W complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In July 2019, Mr W acquired a used car financed by a conditional sale agreement from Moneybarn. Mr W was required to make ... (2 pages)View decision -
Decision Reference DRN-3738814
21 Nov 2022 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3738814 The complaint Mr S complains that National Westminster Bank Plc won’t reimburse him the money he lost when he fell victim to an investment scam. What happened Mr S holds an account with NatWest. In January 2020, he says he was contacted unexpectedly by a company saying it could... (4 pages)View decision -
Decision Reference DRN-3785817
18 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3785817 The complaint Miss S complains that Moneybarn No.1 Limited trading as Moneybarn put negative information on her credit file due to a missed payment. She would like the negative information removed ,and compensation for the distress and inconvenience. What happened The details o... (2 pages)View decision -
Decision Reference DRN-3774094
17 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3774094 The complaint Mr B complains that a car he acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. What happened In October 2021 Mr B entered into a 3-year conditional sale agreement for a used car with Moneybarn. The car was around... (3 pages)View decision -
Decision Reference DRN-3780202
11 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3780202 The complaint Mr A complains about the handling of his payment holidays and calculation of arrears; and the impact it’s had on his credit file. Mr A’s complaint relates to a conditional sale agreement with Moneybarn No.1 Limited (Moneybarn). What happened In April 2018 Mr A acq... (4 pages)View decision -
Decision Reference DRN-3556769
10 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3556769 The complaint Mr C complains Moneybarn No. 1 Limited (Moneybarn) failed to support him during his time of financial difficulty. He also complains they discriminated against him due to his disability. What happened In September 2019, Mr C entered into a 41 month condit... (4 pages)View decision -
Decision Reference DRN-3776533
9 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3776533 The complaint Mr T complains that Moneybarn No. 1 Limited is recording information incorrectly on his credit file. What happened Mr T entered into a conditional sale agreement in 2015 to acquire a car. He voluntarily terminated his agreement in 2017 and this left an outstanding... (3 pages)View decision
