We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3795386
8 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3795386 The complaint Mr A complains Moneybarn No. 1 Limited (Moneybarn) provided him with a car which he doesn’t believe was of satisfactory quality. What happened In November 2020, Mr A entered into a 60 month conditional sale agreement for a used car. The car’s cash ... (5 pages)View decision -
Decision Reference DRN-3666128
7 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3666128 The complaint Mr O complains that Moneybarn No. 1 Limited (“Moneybarn”) has given him an incorrect early settlement quote when he asked to settle his condition sale agreement. What happened In March 2021, Mr O was supplied with a car through a conditional sale agreement with Mo... (2 pages)View decision -
Decision Reference DRN-3792359
7 Nov 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3792359 The complaint Mr L, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2018, Mr L acquired a used car financed by a conditional sa... (2 pages)View decision -
Decision Reference DRN-3576016
4 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3576016 The complaint Mr B complains about Moneybarn No.1 Limited trading as Moneybarn’s (“Moneybarn”) decision to lend him. What happened Mr B entered into a conditional sale agreement with Moneybarn in June 2019 to acquire a used car. The car cost £7,125 and under the agreement, Mr B... (4 pages)View decision -
Decision Reference DRN-3770261
3 Nov 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3770261 The complaint Mr M complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In May 2018, Mr M acquired a used car financed by a conditional sale agreement from Moneybarn. Mr M paid a £15 deposit and... (2 pages)View decision -
Decision Reference DRN-3763365
27 Oct 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3763365 The complaint Mr H complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale he couldn’t afford to repay. What happened In July 2017, Mr H acquired a used car financed by a conditional sale agreement from Moneybarn. Mr H was required to make 59 monthly... (2 pages)View decision -
Decision Reference DRN-3739043
26 Oct 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3739043 The complaint Ms H complains that Moneybarn No.1 Limited (“Moneybarn”), irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In August 2019, Ms H acquired a used car financed by a conditional sale agreement from Moneybarn. Ms H paid... (2 pages)View decision -
Decision Reference DRN-3584777
13 Oct 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3584777 The complaint Mr S complains about MotoNovo Finance Limited’s (“MotoNovo”) decision to lend him. Mr S has been represented by a third party. But for clarity, I’ve only referred to Mr S throughout this decision. What happened Mr S entered into a hire purchase agreement with Moto... (4 pages)View decision -
Decision Reference DRN-3728495
10 Oct 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3728495 The complaint Mr B complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In December 2020, Mr B acquired a used car financed by a conditional sale agreement from Moneybarn. Mr B paid a £13 deposi... (2 pages)View decision -
Decision Reference DRN-3641415
6 Oct 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3641415 The complaint Mr D believes Moneybarn No.1 Limited acted irresponsibly by approving a conditional sale agreement he’d applied for. He’s also unhappy with the quality of the car supplied to him under this agreement. What happened On 20 May 2019, Mr D was supplied with a used car... (5 pages)View decision
