We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
-
Decision Reference DRN-3694705
5 Oct 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3694705 The complaint Mr K complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him credit he couldn’t afford to repay. What happened In November 2020, Mr K acquired a car. He financed the deal through a conditional sale agreement with Moneybarn. Mr K was require... (2 pages)View decision -
Decision Reference DRN-3696692
4 Oct 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3696692 The complaint Mr S complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In June 2018, Mr S acquired a used car financed by a conditional sale agreement from Moneybarn. Mr S was required to make ... (2 pages)View decision -
Decision Reference DRN-3709156
4 Oct 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3709156 The complaint Mrs H complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In February 2019, Mrs H acquired a used car financed by a conditional sale agreement from Moneybarn... (2 pages)View decision -
Decision Reference DRN-3572385
27 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3572385 The complaint Ms D complains Moneybarn No. 1 Limited (Moneybarn) unfairly terminated her car finance agreement. What happened In August 2019, Ms D entered into a 60 month conditional sale agreement for a used car. In April 2020, she was involved in a car accident. M... (3 pages)View decision -
Decision Reference DRN-3708865
26 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3708865 The complaint Mr R complains that a vehicle he acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory condition. He wishes to reject it. What happened In February 2022 Mr R entered into a 50-month conditional sale agreement with Moneybarn f... (4 pages)View decision -
Decision Reference DRN-3716387
23 Sep 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3716387 The complaint Mr G is unhappy with a car he acquired using a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn). What happened Mr G acquired a used car in February 2020 funded by a conditional sale agreement provided by Moneybarn. When he got it, the car was ar... (6 pages)View decision -
Decision Reference DRN-3667142
21 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3667142 The complaint Mrs Y complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. The agreement was entered into jointly by Mrs Y and Mr Y. Mrs Y has explained that Mr Y has since passed away. Th... (2 pages)View decision -
Decision Reference DRN-3691453
20 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3691453 The complaint Mr B complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In October 2018, Mr B acquired used car financed by a conditional sale agreement from Moneybarn. Mr B was required to mak... (2 pages)View decision -
Decision Reference DRN-3691180
20 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3691180 The complaint Mr P complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In June 2020, Mr P acquired a used car financed by a conditional sale agreement from Moneybarn. Mr P was required to make ... (2 pages)View decision -
Decision Reference DRN-3691035
16 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3691035 The complaint Mr D complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In December 2019, Mr D acquired a used car by a conditional sale agreement from Moneybarn. Mr D paid a deposit of £400 and... (2 pages)View decision
