We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3674340
13 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3674340 The complaint Mrs M complains that Moneybarn No. 1 Limited irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In August 2019, Mrs M acquired a used car financed by a conditional sale agreement from Moneybarn. Mrs M paid a deposit ... (2 pages)View decision -
Decision Reference DRN-3557597
13 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3557597 The complaint Mr A complains about Moneybarn No.1 Limited trading as Moneybarn’s (“Moneybarn”) decision to lend him. What happened Mr A entered into a conditional sale agreement with Moneybarn in May 2017 to acquire a used car. The car cost £6,995 and a deposit payment of £200 ... (3 pages)View decision -
Decision Reference DRN-3624216
12 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3624216 The complaint Miss P is unhappy that Moneybarn No.1 Limited declined her application for car finance. Miss P is being represented in this complaint by Mr V. However, for ease of reference, my decision will only refer to Miss P. What happened In March 2022, Miss P was supplied w... (2 pages)View decision -
Decision Reference DRN-3687435
6 Sep 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3687435 The complaint Mr J complains Moneybarn No. 1 Limited (Moneybarn) failed to correctly set up an arrangement to pay. What happened In September 2017, Mr J entered into a 60 month conditional sale agreement for a used car. He was required to pay monthly instalments of ... (3 pages)View decision -
Decision Reference DRN-3648082
1 Sep 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3648082 The complaint Ms I complain that Moneybarn No. 1 Limited (Moneybarn) didn’t advise her that changing her direct debit payment date would result in two payments in the same month. She believes Moneybarn’s actions led to her account being in arrears and caused her significant str... (2 pages)View decision -
Decision Reference DRN-3644731
30 Aug 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3644731 The complaint Miss A complains that a car she acquired via a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn wasn’t of satisfactory quality. What happened In February 2020 Miss A acquired a used car via a five-year conditional sale agreement. The car... (5 pages)View decision -
Decision Reference DRN-3670125
26 Aug 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3670125 The complaint Mr M complains about the quality of a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (trading as Moneybarn). Mr M also complains that the car was misrepresented and had the wrong tyres fitted when it was supplied. What happened... (7 pages)View decision -
Decision Reference DRN-3521323
25 Aug 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3521323 The complaint Mr B complains that Moneybarn No.1 Limited irresponsibly granted him credit under a conditional sale agreement he couldn’t afford to repay. What happened In April 2016 Mr B acquired a used car financed by a conditional sale agreement from Moneybarn. Mr B was requ... (3 pages)View decision -
Decision Reference DRN-3621998
25 Aug 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3621998 The complaint Mr F, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale agreement (“agreement”) he couldn’t afford to repay. What happened In January 2016, Mr F acquired a used car financed by an ... (2 pages)View decision -
Decision Reference DRN-3655094
23 Aug 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3655094 The complaint Mr B has complained about the support he received from Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) when he was in financial hardship and he is unhappy about the negative information they reported on his credit file. What happened In May 2019, Mr B ent... (4 pages)View decision
