We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
-
Decision Reference DRN-3642927
22 Aug 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3642927 The complaint Mr D complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In October 2020, Mr D acquired a used car financed by a conditional sale agreement from Moneybarn. Mr D was required to ma... (3 pages)View decision -
Decision Reference DRN-3617106
19 Aug 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3617106 The complaint Mrs B is unhappy with how Moneybarn No. 1 Limited reported a payment holiday on her credit file. What happened In August 2017 Mrs B was supplied with a used car through a conditional sale agreement with Moneybarn. The agreement was for £29,024, with 59 monthly pay... (4 pages)View decision -
Decision Reference DRN-3548482
19 Aug 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3548482 The complaint Mr D complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. Mr D also complains that he was told that he could hand the vehicle in question back after a year. Mr D is represented in this matt... (3 pages)View decision -
Decision Reference DRN-3641564
18 Aug 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3641564 The complaint Mr W complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In May 2018, Mr W acquired a used car financed by a conditional sale from Moneybarn. Mr W made an advance payment of £4,90... (2 pages)View decision -
Decision Reference DRN-3538335
9 Aug 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3538335 The complaint Miss L complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss L under a conditional sale agreement with Moneybarn that she electron... (3 pages)View decision -
Decision Reference DRN-3625098
9 Aug 2022 Moneybarn Vehicle Finance Ltd Not upheldConsumer CreditDRN-3625098 The complaint Mr P complains that he couldn’t part exchange a car he acquired through a conditional sale agreement with Moneybarn Vehicle Finance Ltd (Moneybarn)due to a condition alert on the car he was unaware of .He would like the arrears on the agreement written off and com... (2 pages)View decision -
Decision Reference DRN-3568613
4 Aug 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3568613 The complaint Mr H complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In February 2021 Mr H was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr H experienced issues with the c... (3 pages)View decision -
Decision Reference DRN-3601789
28 Jul 2022 Moneybarn Limited Not upheldConsumer CreditDRN-3601789 The complaint Mrs W, who is represented by a third party, complains that Moneybarn Limited irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In January 2018, Mrs W acquired a used car financed by a conditional sale agreement from... (2 pages)View decision -
Decision Reference DRN-3541464
25 Jul 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3541464 The complaint Mr I complains about the quality of a car supplied by Moneybarn No.1 Limited. What happened In February 2020 Moneybarn supplied Mr I with a used car under a conditional sale agreement. The car was approximately four years old and had comple... (4 pages)View decision -
Decision Reference DRN-3432817
24 Jul 2022 Moneybarn Limited Not upheldConsumer CreditDRN-3432817 The complaint Ms W is unhappy that Moneybarn Limited terminated her agreement. What happened In May 2019 Ms W was supplied with a car and entered into a finance agreement with Moneybarn. Ms W experienced financial difficulties due to being signed off from work. She says she pro... (2 pages)View decision
