We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
-
Decision Reference DRN-3605314
21 Jul 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3605314 The complaint Miss D complains that a car she acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. What happened In February 2021 Miss D acquired a used car via a five-year conditional sale agreement with Moneybarn. The car was j... (6 pages)View decision -
Decision Reference DRN-3433821
20 Jul 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3433821 The complaint Mr K complains that Monzo Bank Ltd (“Monzo”) hasn’t refunded the money he lost when he fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. The facts are not in di... (2 pages)View decision -
Decision Reference DRN-3568474
14 Jul 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3568474 The complaint Mr P complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In December 2020, Mr P acquired a used car financed by a conditional sale agreement from Moneybarn. Mr P mad... (3 pages)View decision -
Decision Reference DRN-3592029
12 Jul 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3592029 The complaint Mrs E complains that a car supplied to her by Moneybarn No. 1 Limited under a conditional sale agreement was not of satisfactory quality. What happened In June 2020 Mrs E entered into a five-year conditional sale agreement with Moneybarn for a used car. At the tim... (3 pages)View decision -
Decision Reference DRN-3588486
12 Jul 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3588486 The complaint Mrs S complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened I issued a provisional decision on this complaint in June 2022 in which I descr... (3 pages)View decision -
Decision Reference DRN-3467953
8 Jul 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3467953 The complaint Mr T complains that Moneybarn No. 1 Limited (“Moneybarn”) provided contradictory information regarding the termination of a finance agreement he had with them. What happened Mr T has been represented at times during this complaint but for ease, and because Mr T is... (2 pages)View decision -
Decision Reference DRN-3316130
30 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3316130 The complaint Mr A complains that when he took out a finance agreement with Moneybarn No. 1 Limited (“Moneybarn”) he was told the interest rate could be reduced if he made payments to plan. He’s unhappy that hasn’t proven to be the case. What happened The details of this compla... (2 pages)View decision -
Decision Reference DRN-3485015
29 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditPage 1 of 2The complaint Mr D complains that Moneybarn No. 1 Limited (“Moneybarn”) have calculated the balance remaining on his agreement incorrectly. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving... (2 pages)View decision -
Decision Reference DRN-3412556
28 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3412556 The complaint Mr P complains that Moneybarn No.1 Limited (“Moneybarn”) made mistakes and should have agreed to reschedule arrears on a finance agreement he had with them. What happened The details of this complaint are well known to both parties, so I won’t repeat them again he... (2 pages)View decision -
Decision Reference DRN-3473302
24 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3473302 The complaint Mrs C complains that Moneybarn No. 1 Limited hasn’t provided her with support it should have when she experienced financial issues due to the Covid-19 pandemic. She says she struggled to get hold of Moneybarn which meant her agreement was terminated. What happened... (3 pages)View decision
