We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3532502
21 Jun 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3532502 The complaint Mr W complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In May 2018, Mr W acquired a used car financed by a conditional sale agreement from Moneybarn. Mr W made an advance paymen... (3 pages)View decision -
Decision Reference DRN-3553487
21 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3553487 The complaint Mr D complains about the information recorded on his credit file by Moneybarn No. 1 Limited (Moneybarn) during his time of financial difficulty. What happened In January 2017, Mr D entered into a 48 month conditional sale agreement with Moneybarn for... (4 pages)View decision -
Decision Reference DRN-3552305
20 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3552305 The complaint Mr T complains about the delays by Moneybarn No.1 Limited (Moneybarn) in providing him with early settlement quotations for his car finance agreement. What happened The details of this complaint are well known to both parties and have bee... (3 pages)View decision -
Decision Reference DRN-3534186
17 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3534186 The complaint Mr M complains about what he says is/was a default recorded by Moneybarn No. 1 Limited (“Moneybarn”) with one or more third party credit reference agencies in respect of a conditional sale agreement (“agreement”) he had taken out with it in September 2016. What ha... (2 pages)View decision -
Decision Reference DRN-3289616
17 Jun 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3289616 The complaint Miss L complains about the quality of the car she acquired through a conditional sale agreement taken out with Moneybarn No.1 Limited t/a Moneybarn in July 2020. What happened In July 2020, Miss L took out a conditional sale agreement to buy a used car. She says w... (3 pages)View decision -
Decision Reference DRN-3534235
13 Jun 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3534235 The complaint Mr W complains that a car supplied through a finance agreement with Moneybarn No.1 Limited (“Moneybarn”) was not of satisfactory quality. He says Moneybarn failed to support him with hiring a replacement car and didn’t adequately compensate him. What happened I is... (6 pages)View decision -
Decision Reference DRN-3489891
9 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3489891 The complaint Mr C and Miss O complain that a used car they got with finance from Moneybarn No. 1 Limited is of unsatisfactory quality. What happened Mr C and Miss O acquired this car under a conditional sale agreement (CSA) in February 2020. They replaced the battery within a ... (4 pages)View decision -
Decision Reference DRN-3411671
6 Jun 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3411671 The complaint Mr R complains that the car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited was faulty. He either wants repairs carried out and his warranty extended or to return the car and have the finance cancelled. What happened Mr R entered into... (2 pages)View decision -
Decision Reference DRN-3147265
31 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3147265 The complaint Mr A is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited was of an unsatisfactory quality. What happened On 3 March 2020, Mr A was supplied with a used car through a conditional sale agreement with Moneybarn. The a... (3 pages)View decision -
Decision Reference DRN-3378416
26 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3378416 The complaint Mr L complains about the way Moneybarn No 1 Limited handled his account. What happened In November 2017 Mr L was supplied with a car and entered into a conditional sale agreement with Moneybarn. The cash price of the car was £9000, with a total amount repayable of... (3 pages)View decision
