We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1098 results
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Decision Reference DRN-4865075
5 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4865075 The complaint Mr G complains that a car acquired under a conditional sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’) wasn’t of satisfactory quality. What happened In September 2023, Mr G was supplied with a used car through a conditional sale agreement with Moneyba... (3 pages)View decision -
Decision Reference DRN-5019386
4 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5019386 The complaint Mr G complains that a car that was supplied to him under a conditional sale agreement wasn’t of satisfactory quality. What happened A used car was supplied to Mr G under a conditional sale agreement with Moneybarn that he electronically signed in December 2022.... (3 pages)View decision -
Decision Reference DRN-5185156
3 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5185156 The complaint Miss W complains that Moneybarn No 1 Ltd trading as Moneybarn didn’t sufficiently check she could afford to sustain the repayments for two conditional sale agreements she’d with them. In bringing her complaint Miss W is represented by a third party. For ease of... (5 pages)View decision -
Decision Reference DRN-5181590
2 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5181590 Complaint Mr S complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In October 2016, Moneybarn... (4 pages)View decision -
Decision Reference DRN-4595889
29 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4595889 The complaint Mrs G is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No 1 Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Mrs G has said and what Moneybarn have said, it should also be taken to include things... (3 pages)View decision -
Decision Reference DRN-5163683
25 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5163683 Complaint Mr T has complained about the quality of a car that Moneybarn No.1 Limited (trading as “Moneybarn”) supplied to him through a conditional sale agreement. Background Mr T has also complained about Moneybarn’s actions during the course of him exercising his right to... (7 pages)View decision -
Decision Reference DRN-5161388
22 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5161388 The complaint Mr J has complained about the quality of a car provided on finance by Moneybarn No 1 Limited (Moneybarn). What happened Moneybarn supplied Mr J with a used car on a conditional sale agreement in March 2023. The cash price of the car was around £7,000 and it ha... (5 pages)View decision -
Decision Reference DRN-5075200
22 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5075200 The complaint Mr B complains that Moneybarn No. 1 Limited, trading as Moneybarn, have charged him for storage of a car he was financing with them. What happened Mr B has been financing a car through an agreement with Moneybarn. In January 2024, the car was taken to the deale... (2 pages)View decision -
Decision Reference DRN-4773416
22 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4773416 The complaint Mr S has complained that he is unhappy with the quality of a car he acquired in August 2023, using a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened Mr S acquired an Audi in August 2023, using a conditional sale agreement w... (3 pages)View decision -
Decision Reference DRN-4646993
21 Nov 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4646993 The complaint Mr S complains that Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) gave him incorrect information when he was considering his options to return his car early. What happened In November 2018, Mr S acquired a used car using a conditional sale agreeme... (4 pages)View decision
