We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5479091
4 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5479091 The complaint Miss K complains about the quality of a used car she acquired through a conditional sale agreement financed by Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). What happened In May 2023, Miss K acquired a used car through a conditional sale agreement, ... (5 pages)View decision -
Decision Reference DRN-5793568
3 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5793568 The complaint Ms D, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In December 2017, Ms D acquired a used car financed by a condition... (3 pages)View decision -
Decision Reference DRN-5565319
3 Sep 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5565319 The complaint Mr J complains about the issues he experienced in changing his Direct Debit (DD) date and about the support he received from Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) when he was in financial hardship. When I refer to what Mr J and/or Moneybarn ... (6 pages)View decision -
Decision Reference DRN-5579445
3 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5579445 The complaint Mr R complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a car finance agreement with him without carrying out reasonable and proportionate checks to ensure the lending was affordable for him. What happened Mr R took out a conditional sale a... (4 pages)View decision -
Decision Reference DRN-5516588
2 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5516588 The complaint Miss P is unhappy with the quality of a car supplied by Moneybarn No. 1 Limited using a conditional sale agreement. What happened On June 2022 Miss P entered into a conditional sale agreement with Moneybarn for a used car. The car was around nine years old and... (3 pages)View decision -
Decision Reference DRN-5337653
2 Sep 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5337653 The complaint Mr O complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly provided him with an unaffordable credit agreement to finance a vehicle. Mr O’s complaint has been brought by a professional representative, but for ease I’ve referred to all submis... (4 pages)View decision -
Decision Reference DRN-5485216
2 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5485216 The complaint Mr M, through his representative, complains that Moneybarn No. 1 Limited trading as Moneybarn lent to him irresponsibly by approving a finance agreement for a van which he could not afford. What happened In September 2021 Mr M took a car finance agreement – a c... (4 pages)View decision -
Decision Reference DRN-5651728
1 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5651728 The complaint Mr N complains that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited was of an unsatisfactory quality. What happened In June 2023, Mr N was supplied with a used car through a conditional sale agreement with Moneybarn. The ca... (4 pages)View decision -
Decision Reference DRN-5618137
1 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5618137 The complaint Mr M complains that Moneybarn No. 1 Limited lent to him irresponsibly. What happened On 18 January 2024, Mr M entered into a Conditional Sale Agreement with Moneybarn in order to acquire a used car. It was agreed on the following terms: Cash price Deposit paid... (3 pages)View decision -
Decision Reference DRN-5592713
1 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5592713 Complaint Mr R complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2021, Moneybarn... (3 pages)View decision
