We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5690625
2 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5690625 The complaint Mr M complains that MONEYBARN NO.1 LIMITED trading as Moneybarn lent irresponsibly when they provided him with a conditional sale agreement for the purchase of a car. What happened Mr M applied for a conditional sale agreement with Moneybarn to purchase a moto... (3 pages)View decision -
Decision Reference DRN-5712089
2 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5712089 The complaint Ms S has complained that MONEYBARN NO.1 LIMITED trading as Moneybarn unfairly provided her with credit for a vehicle. What happened In November 2014, Ms S entered into a finance agreement with Moneybarn for the purchase of a car as shown below. Ms S settled th... (3 pages)View decision -
Decision Reference DRN-5743511
28 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5743511 The complaint Mrs P, who is represented by a third party, complains that Moneybarn No. 1 Limited, trading as Moneybarn (‘Moneybarn’), irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In January 2021, Mrs P acquired a used ca... (3 pages)View decision -
Decision Reference DRN-5973248
28 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5973248 The complaint Miss R complains that MONEYBARN NO.1 LIMITED refused to let her reject a faulty car. What happened In August 2023 Miss R acquired a second-hand car at a cost of £11,495 which was funded by a conditional sales agreement provided by Moneybarn. It was over nine ye... (3 pages)View decision -
Decision Reference DRN-5842115
28 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5842115 The complaint Mr J complains that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave him finance without carrying out sufficient affordability checks. What happened In November 2021, Moneybarn provided Mr J with a conditional sale agreement for a used car throug... (4 pages)View decision -
Decision Reference DRN-5812910
28 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5812910 The complaint Mr H complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) lent to him without carrying out sufficient affordability checks. What happened In August 2016, Moneybarn provided Mr H with a conditional sale agreement for... (3 pages)View decision -
Decision Reference DRN-5692531
28 Nov 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5692531 The complaint Ms W complains about a charge applied by MONEYBARN NO.1 LIMITED when she returned a car after voluntarily terminating a conditional sale agreement. What happened In October 2021, Ms W was supplied with a used car through a conditional sale agreement with Moneyb... (4 pages)View decision -
Decision Reference DRN-5921812
26 Nov 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5921812 The complaint Ms F complains that the car she acquired through a conditional sale agreement with MONEYBARN NO.1 LIMITED (“Moneybarn”) wasn’t of satisfactory quality. What happened Ms F entered a conditional sale agreement in October 2024 to acquire a used car. The cash price... (4 pages)View decision -
Decision Reference DRN-5792664
26 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5792664 The complaint Mr R has complained that MONEYBARN NO.1 LIMITED trading as Moneybarn unfairly provided him with credit for a vehicle. What happened In April 2019, Mr R entered into a finance agreement with Moneybarn for the purchase of a car as shown below. Mr R settled the a... (3 pages)View decision -
Decision Reference DRN-5896559
24 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5896559 The complaint With the help of a professional representative (PR) Mr H complains that Moneybarn No.1 Limited trading as Moneybarn lent to him irresponsibly. For ease, I’ll refer mainly to the actions of the PR as being those of Mr H. What happened Mr H entered into a Conditi... (4 pages)View decision