We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3500334
26 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3500334 The complaint Mr S complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2018, Mr S acquired a used car financed by a conditional sale agreement from Moneybarn. Mr S was required to ma... (3 pages)View decision -
Decision Reference DRN-3470920
23 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3470920 The complaint Mr O complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In September 2015, Mr O acquired a used car financed by a conditional sale agreement from Moneybarn. Mr O paid a deposit o... (3 pages)View decision -
Decision Reference DRN-3235151
20 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3235151 The complaint Mr L complains about the quality of a car he acquired under a conditional sale agreement with Moneybarn No.1 Limited. What happened In October 2020 Mr L acquired a used car under a five-year conditional sale agreement with Moneybarn. The car was five years old and... (3 pages)View decision -
Decision Reference DRN-3415429
19 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3415429 The complaint Miss S complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss S under a conditional sale agreement with Moneybarn that she electron... (3 pages)View decision -
Decision Reference DRN-3424037
19 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3424037 The complaint Mr S, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In November 2016, Mr S acquired a used car financed by a conditional sa... (2 pages)View decision -
Decision Reference DRN-3330816
19 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3330816 The complaint Miss F is unhappy which how much Moneybarn No.1 Limited sold a car for after she’d surrendered it under a conditional sale agreement she had with them. She’s also unhappy with the total amount repayable under the agreement. What happened In October 2018, Miss F wa... (3 pages)View decision -
Decision Reference DRN-3400606
18 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3400606 The complaint Mr J complains that Moneybarn No 1 Limited provided him with incorrect information following the insurance write off of his car. What happened In August 2020 Mr J was supplied with a car and entered into a conditional sale agreement with Moneybarn. In or around Ja... (2 pages)View decision -
Decision Reference DRN-3400689
18 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3400689 The complaint Mr M complains that a car he took from Moneybarn No. 1 Limited under a conditional sale agreement was not of satisfactory quality. What happened In November 2019 Mr M entered into a four-year conditional sale agreement with Moneybarn. The agreement was for a used ... (2 pages)View decision -
Decision Reference DRN-3359723
18 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3359723 The complaint Mr H complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In March 2016, Mr H acquired a used car financed by a conditional sale agreement from Moneybarn. Mr H was required to make... (2 pages)View decision -
Decision Reference DRN-3372567
16 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3372567 The complaint Mr D complains that a car he acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. He is asking that Moneybarn cover the costs of the repairs that were required. What happened In July 2021 Mr D entered into a five-ye... (3 pages)View decision
