We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3388965
16 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3388965 The complaint Miss F complains about the quality of a car she has been financing through an agreement with Moneybarn No.1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on ... (3 pages)View decision -
Decision Reference DRN-3289678
12 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3289678 The complaint Miss O complains that the car supplied to her by Moneybarn No. 1 Limited (“Moneybarn”) under a conditional sale agreement wasn’t of satisfactory quality. What happened Miss O entered into a conditional sale agreement in January 2021 to acquire a used car. The car ... (3 pages)View decision -
Decision Reference DRN-3419954
12 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3419954 The complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”), trading as Moneybarn, irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In April 2016, Mr B acquired a used car financed by a conditional sale agreement from ... (2 pages)View decision -
Decision Reference DRN-3332682
10 May 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3332682 The complaint Mr G complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. Background In April 2017, Mr G acquired a used car financed by a conditional sale agreement from Moneybarn. Mr G was required to make 35... (2 pages)View decision -
Decision Reference DRN-3279859
10 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3279859 The complaint Miss D complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In September 2017, Miss D acquired a used car financed by way of a conditional sale agreement from Money... (3 pages)View decision -
Decision Reference DRN-3460720
9 May 2022 Moneybarn Limited Not upheldConsumer CreditDRN-3460720 The complaint Mr R complains that a car he acquired via a conditional sale agreement with Moneybarn Limited wasn’t of satisfactory quality. Mr R has been assisted in bringing his complaint to this service but for ease of reference I’m only going to refer to Mr R in my decision ... (5 pages)View decision -
Decision Reference DRN-3456200
6 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3456200 The complaint Mr B complains that Moneybarn No. 1 Limited treated him unfairly when he was late making payments due under a car finance agreement and requested a payment holiday. What happened Mr B took out a conditional sale agreement (CSA) for a used car in 19 June 2019. He a... (5 pages)View decision -
Decision Reference DRN-3460904
4 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3460904 The complaint Miss W complains that a car supplied under a conditional sale agreement with Moneybarn No. 1 Limited was not of satisfactory quality. What happened In March 2021 Miss W took a used car from Moneybarn under a five-year conditional sale agreement. The car was around... (3 pages)View decision -
Decision Reference DRN-3362634
3 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3362634 The complaint Mrs E complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In February 2021 Mrs E was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car w... (3 pages)View decision -
Decision Reference DRN-3453763
3 May 2022 U K Insurance Limited Not upheldInsuranceDRN-3453763 The complaint Mr M complains U K Insurance Limited trading as Direct Line Car Insurance (UKI) unfairly declined his request under a mileage moneyback scheme. What happened Mr M submitted a request under the mileage moneyback scheme attached to his motor insurance policy. The sc... (2 pages)View decision
