We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3456613
29 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3456613 The complaint Mr S complains that the vehicle he acquired through a Conditional Sale Agreement (CSA) with Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened Mr S entered into a CSA with Moneybarn on 1 April 2021. He took delivery of the vehicle on 13 April 202... (5 pages)View decision -
Decision Reference DRN-3403554
26 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3403554 The complaint Mr M complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on gi... (3 pages)View decision -
Decision Reference DRN-3408491
25 Apr 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3408491 The complaint Miss S complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. She also complains that she was told that she could return the car and the agreement would be ended. What happened ... (3 pages)View decision -
Decision Reference DRN-3435865
25 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3435865 The complaint Miss M complains that Moneybarn No. 1 Limited irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. Miss M is represented by family members but for ease of reference I have referred to Miss M throughout this decision. What happened I... (3 pages)View decision -
Decision Reference DRN-3123501
22 Apr 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3123501 The complaint Mr H is unhappy with how Moneybarn No. 1 Limited treated him after he fell into financial difficulty. What happened In August 2018 Mr H was supplied with a used van through a conditional sale agreement with Moneybarn. The agreement was for £8,599, with an initial ... (4 pages)View decision -
Decision Reference DRN-3372654
21 Apr 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3372654 The complaint Mr W complains that a car supplied under a conditional sale agreement by Moneybarn No. 1 Limited was not of satisfactory quality. What happened In January 2021 Mr W entered into a five-year conditional sale agreement with Moneybarn for a used car. The car was seve... (2 pages)View decision -
Decision Reference DRN-3379767
14 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3379767 The complaint Mr E complains that a used vehicle supplied by Moneybarn No. 1 Limited under a conditional sales agreement (CSA) is of unsatisfactory quality. What happened Mr E took out the CSA in February 2021 for a van with about 112,000 miles on the clock. He experienced prob... (3 pages)View decision -
Decision Reference DRN-3386662
14 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3386662 The complaint Mr L complains that Moneybarn No 1 Ltd refused to let him reject a faulty car. What happened In July 2020 Mr L acquired a car costing £6,990. It was some nine years old and had covered some 53,882 miles. The car needed some repairs so collection was delayed a coup... (2 pages)View decision -
Decision Reference DRN-3391503
12 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3391503 The complaint Ms S complains that Moneybarn No. 1 Limited refused to let her reject a car that was both faulty and unsuitable. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead ... (2 pages)View decision -
Decision Reference DRN-3420876
11 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3420876 The complaint Mr K complains that a car he acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. What happened In October 2020 Mr K entered into a 60-month conditional sale agreement with Moneybarn for a used car. The car was arou... (4 pages)View decision
