We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3238711
11 Apr 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3238711 The complaint Mr G complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a loan he could not afford to repay. What happened In February 2016, Mr G acquired a car and financed the deal through a conditional sale agreement with Moneybarn. Mr G was require... (2 pages)View decision -
Decision Reference DRN-3409657
8 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3409657 The complaint Mr J complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In July 2016, Mr J acquired a used car financed by a conditional sale agreement from Moneybarn. Mr J made an advance payme... (3 pages)View decision -
Decision Reference DRN-3281572
6 Apr 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3281572 The complaint Mr M complains that a car he acquired via a conditional sale agreement with Moneybarn No.1 Limited had been misrepresented to him as the car had been modified. What happened In January 2019 Mr M acquired a used car via a five-year conditional sale agreement with M... (3 pages)View decision -
Decision Reference DRN-3344601
5 Apr 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3344601 The complaint Mr O complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In January 2020 Mr O was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr O experienced issues with the ca... (2 pages)View decision -
Decision Reference DRN-3313713
4 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3313713 The complaint Mrs M complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In September 2021 Mrs M was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mrs M experienced issued with t... (3 pages)View decision -
Decision Reference DRN-3221804
3 Apr 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3221804 The complaint Mr L complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In May 2021 Mr L was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr L experienced some issues with the c... (3 pages)View decision -
Decision Reference DRN-3402842
29 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3402842 The complaint Miss D complains that a car she obtained through a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. She wants the car fixed or taken back in return for a different car. What happened Miss D obtained a second-ha... (3 pages)View decision -
Decision Reference DRN-3364827
29 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3364827 The complaint Miss S complains that a car she obtained through a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. She wants a replacement car and compensation for the costs she’s incurred since the car has been off the road.... (4 pages)View decision -
Decision Reference DRN-3274784
28 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3274784 The complaint Miss W is unhappy with how Moneybarn No.1 Limited dealt with her request for assistance as a result of the Coronavirus (Covid-19) pandemic. What happened On 3 July 2020, Miss W was supplied with a used car through a conditional sale agreement with Moneybarn. The a... (3 pages)View decision -
Decision Reference DRN-3280587
24 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3280587 The complaint Mr S complains about the amount that he’s been charged by Moneybarn No. 1 Limited after he voluntarily terminated the conditional sale agreement under which a car had been supplied to him. What happened A used car was supplied to Mr S under a conditional sale agre... (3 pages)View decision
