We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3353886
24 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3353886 The complaint Mr B complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”) and about the redress they’ve offered to put things right. What happened The details of this complaint are well known to both parties, s... (2 pages)View decision -
Decision Reference DRN-3384937
23 Mar 2022 Moneybarn Limited UpheldConsumer CreditDRN-3384937 The complaint Mr H is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn Limited was of an unsatisfactory quality. What happened On 18 March 2019, Mr H was supplied with a used car through a conditional sale agreement with Moneybarn. He paid a ... (4 pages)View decision -
Decision Reference DRN-3389128
22 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3389128 The complaint Miss H complains that a car supplied by Moneybarn No. 1 Limited under a conditional sale agreement was not of satisfactory quality. What happened In January 2021 Miss H took a car from Moneybarn under a conditional sale agreement. The car was around seven years ol... (2 pages)View decision -
Decision Reference DRN-3342189
21 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3342189 The complaint Mr C has complained about the support he received from Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). What happened In January 2019, Mr C entered into a conditional sale agreement with Moneybarn to acquire a motorbike first registered in 2016. The cash ... (5 pages)View decision -
Decision Reference DRN-3349883
18 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3349883 The complaint Mr S complains that a car he acquired with the assistance of finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened Mr S acquired a car with finance from Moneybarn in August 2018. The car was 6 years old and had covered 58,702 miles at t... (2 pages)View decision -
Decision Reference DRN-3375330
17 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3375330 The complaint Mr W complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. Mr W is represented by a third party but for ease of reference I have referred to Mr W throughout this decision. What happened In June 2... (2 pages)View decision -
Decision Reference DRN-3266983
17 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3266983 The complaint Mr L complains about the quality of a car he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited (Moneybarn). What happened In April 2020 Mr L acquired a used car through a conditional sale agreement. In October 2020 Mr L experienced p... (5 pages)View decision -
Decision Reference DRN-3144635
10 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3144635 The complaint Mr R complains that a car he acquired with the assistance of finance from Moneybarn No. 1 Limited isn’t of satisfactory quality. What happened Mr R entered into an agreement with Moneybarn to finance the purchase of a used car on 13 August 2020 for £9,378. On 18 A... (2 pages)View decision -
Decision Reference DRN-3313143
9 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3313143 The complaint Mr B is complaining that a car Moneybarn No. 1 Limited supplied him under a conditional sale agreement was misrepresented to him. What happened In March 2020 Mr B took out a conditional sale agreement through Moneybarn to acquire a car. The car had a cash price of... (3 pages)View decision -
Decision Reference DRN-3354334
8 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3354334 The complaint Mr S complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In April 2020 Mr S acquired a car and entered into a conditional sale agreement with Moneybarn. Mr S experienced issues with the car. Repairs ... (2 pages)View decision
