We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3251974
3 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3251974 The complaint Mrs C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In February 2020 Mrs C was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car w... (2 pages)View decision -
Decision Reference DRN-3220781
3 Mar 2022 Moneybarn Limited Not upheldConsumer CreditDRN-3220781 The complaint Mr W is complaining because when handing back the car he acquired from Moneybarn Limited, he was told it had accident damage. He says he hadn’t had an accident, so was unhappy that he’d been supplied a car with accident damage, and that he was potentially being ch... (3 pages)View decision -
Decision Reference DRN-3148332
25 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3148332 The complaint Mr K complains that Moneybarn No. 1 Limited, trading as Moneybarn, irresponsibly granted him a loan he couldn’t afford to repay. What happened In January 2019, Mr K acquired a car and financed the deal through a conditional sale agreement with Moneybarn. Mr K was ... (2 pages)View decision -
Decision Reference DRN-3234065
24 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3234065 The complaint Miss H complains that Moneybarn No. 1 Limited, trading as Moneybarn, irresponsibly granted her a loan she couldn’t afford to repay. What happened In July 2019, Miss H acquired a car and financed the deal through a conditional sale agreement with Moneybarn. Miss H ... (2 pages)View decision -
Decision Reference DRN-3293987
24 Feb 2022 Moneybarn Limited Not upheldConsumer CreditDRN-3293987 The complaint Mr C complains about the quality of a van he has been financing through an agreement with Moneybarn Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving m... (2 pages)View decision -
Decision Reference DRN-3275732
23 Feb 2022 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-3275732 The complaint Mrs B complains that a service plan, financed through an agreement with BMW Financial Services (GB) Limited (“BMWFS”), was mis-sold to her. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll ... (2 pages)View decision -
Decision Reference DRN-3022481
21 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3022481 The complaint Mr U complains that a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”) was misrepresented to him. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll f... (2 pages)View decision -
Decision Reference DRN-3203335
17 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3203335 The complaint Mr N complains that a car he acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. He would like the cost of repairs to be covered by Moneybarn No. 1 Limited. What happened In August 2019 Mr N entered into a 59-month... (4 pages)View decision -
Decision Reference DRN-3231612
17 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3231612 The complaint Mr M complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited, trading as Moneybarn. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll foc... (2 pages)View decision -
Decision Reference DRN-3254575
16 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3254575 The complaint Mr P complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on gi... (3 pages)View decision
