We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1131 results
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Decision Reference DRN-3389128
22 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3389128 The complaint Miss H complains that a car supplied by Moneybarn No. 1 Limited under a conditional sale agreement was not of satisfactory quality. What happened In January 2021 Miss H took a car from Moneybarn under a conditional sale agreement. The car was around seven years ol... (2 pages)View decision -
Decision Reference DRN-3342189
21 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3342189 The complaint Mr C has complained about the support he received from Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn). What happened In January 2019, Mr C entered into a conditional sale agreement with Moneybarn to acquire a motorbike first registered in 2016. The cash ... (5 pages)View decision -
Decision Reference DRN-3349883
18 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3349883 The complaint Mr S complains that a car he acquired with the assistance of finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened Mr S acquired a car with finance from Moneybarn in August 2018. The car was 6 years old and had covered 58,702 miles at t... (2 pages)View decision -
Decision Reference DRN-3375330
17 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3375330 The complaint Mr W complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. Mr W is represented by a third party but for ease of reference I have referred to Mr W throughout this decision. What happened In June 2... (2 pages)View decision -
Decision Reference DRN-3266983
17 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3266983 The complaint Mr L complains about the quality of a car he acquired through a conditional sale agreement financed by Moneybarn No.1 Limited (Moneybarn). What happened In April 2020 Mr L acquired a used car through a conditional sale agreement. In October 2020 Mr L experienced p... (5 pages)View decision -
Decision Reference DRN-3144635
10 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3144635 The complaint Mr R complains that a car he acquired with the assistance of finance from Moneybarn No. 1 Limited isn’t of satisfactory quality. What happened Mr R entered into an agreement with Moneybarn to finance the purchase of a used car on 13 August 2020 for £9,378. On 18 A... (2 pages)View decision -
Decision Reference DRN-3313143
9 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3313143 The complaint Mr B is complaining that a car Moneybarn No. 1 Limited supplied him under a conditional sale agreement was misrepresented to him. What happened In March 2020 Mr B took out a conditional sale agreement through Moneybarn to acquire a car. The car had a cash price of... (3 pages)View decision -
Decision Reference DRN-3354334
8 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3354334 The complaint Mr S complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In April 2020 Mr S acquired a car and entered into a conditional sale agreement with Moneybarn. Mr S experienced issues with the car. Repairs ... (2 pages)View decision -
Decision Reference DRN-3251974
3 Mar 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3251974 The complaint Mrs C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In February 2020 Mrs C was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car w... (2 pages)View decision -
Decision Reference DRN-3220781
3 Mar 2022 Moneybarn Limited Not upheldConsumer CreditDRN-3220781 The complaint Mr W is complaining because when handing back the car he acquired from Moneybarn Limited, he was told it had accident damage. He says he hadn’t had an accident, so was unhappy that he’d been supplied a car with accident damage, and that he was potentially being ch... (3 pages)View decision
