We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1130 results
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Decision Reference DRN-3234065
24 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3234065 The complaint Miss H complains that Moneybarn No. 1 Limited, trading as Moneybarn, irresponsibly granted her a loan she couldn’t afford to repay. What happened In July 2019, Miss H acquired a car and financed the deal through a conditional sale agreement with Moneybarn. Miss H ... (2 pages)View decision -
Decision Reference DRN-3293987
24 Feb 2022 Moneybarn Limited Not upheldConsumer CreditDRN-3293987 The complaint Mr C complains about the quality of a van he has been financing through an agreement with Moneybarn Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving m... (2 pages)View decision -
Decision Reference DRN-3275732
23 Feb 2022 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-3275732 The complaint Mrs B complains that a service plan, financed through an agreement with BMW Financial Services (GB) Limited (“BMWFS”), was mis-sold to her. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll ... (2 pages)View decision -
Decision Reference DRN-3022481
21 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3022481 The complaint Mr U complains that a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”) was misrepresented to him. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll f... (2 pages)View decision -
Decision Reference DRN-3203335
17 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3203335 The complaint Mr N complains that a car he acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. He would like the cost of repairs to be covered by Moneybarn No. 1 Limited. What happened In August 2019 Mr N entered into a 59-month... (4 pages)View decision -
Decision Reference DRN-3231612
17 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3231612 The complaint Mr M complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited, trading as Moneybarn. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll foc... (2 pages)View decision -
Decision Reference DRN-3254575
16 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3254575 The complaint Mr P complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on gi... (3 pages)View decision -
Decision Reference DRN-3308206
16 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3308206 The complaint Mr J complains that Moneybarn No. 1 Limited didn’t treat him fairly when he was in arrears on his conditional sale agreement. What happened In January 2015, Mr J acquired a used car financed by a conditional sale agreement from Moneybarn. Within a few months he be... (3 pages)View decision -
Decision Reference DRN-3231379
15 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3231379 The complaint Mr H is complaining that a car Moneybarn No. 1 Limited supplied him under a conditional sale agreement was of unsatisfactory quality and was misrepresented to him. What happened In July 2020 Mr H entered into a conditional sale agreement provided by Moneybarn to a... (4 pages)View decision -
Decision Reference DRN-3306209
11 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3306209 The complaint Mr L complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. Mr L is represented by a family member but for ease of reference I have referred to Mr L throughout this decision. What happened In Apri... (3 pages)View decision
