We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
-
Decision Reference DRN-3234164
2 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3234164 The complaint Miss L complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In January 2020 Miss L was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car ... (3 pages)View decision -
Decision Reference DRN-3290957
2 Feb 2022 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3290957 The complaint Mr C is unhappy HSBC UK Bank Plc won’t refund transactions he made from his HSBC accounts to a fraudulent investment firm. What happened In July 2019, Mr C made two payments to buy bitcoin. He made one payment from his credit card and one payment from his current ... (2 pages)View decision -
Decision Reference DRN-3249657
27 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3249657 The complaint Ms M complains that a used car she acquired with a finance agreement from Moneybarn No. 1 Limited was of unsatisfactory quality. What happened In January 2019, Ms M acquired this car under a conditional sale agreement (CSA) she took out with Moneybarn. About six m... (4 pages)View decision -
Decision Reference DRN-3279456
27 Jan 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3279456 The complaint Mr D complains that Moneybarn No.1 Limited mishandled his request to voluntarily terminate a conditional sale agreement he had on a car. What happened In August 2018, Mr D entered into a five-year conditional sale agreement for a used car with Moneybarn. The cash ... (4 pages)View decision -
Decision Reference DRN-3274120
25 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3274120 The complaint Ms J complains about the quality of a used car that was supplied to her through a conditional sale agreement with Moneybarn No. 1 Limited (MBL). Ms J also believes the car was mis- sold to her. What happened On 27 June 2019 Ms J acquired a used car through a condi... (5 pages)View decision -
Decision Reference DRN-3202624
19 Jan 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3202624 The complaint Mr O complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened A used car was supplied to Mr O under a conditional sale agreement with Moneybar... (3 pages)View decision -
Decision Reference DRN-3150658
19 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3150658 The complaint Miss C complains that Moneybarn No. 1 Limited irresponsibly granted her a conditional sale agreement that she couldn’t afford to repay. What happened In February 2018, Miss C acquired a used car financed by a conditional sale agreement from Moneybarn. Miss C made ... (2 pages)View decision -
Decision Reference DRN-3261172
19 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3261172 The complaint Mr G complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In August 2017, Mr G acquired a used car financed by a conditional sale agreement from Moneybarn. Mr ... (3 pages)View decision -
Decision Reference DRN-3236179
19 Jan 2022 Moneybarn Limited Not upheldConsumer CreditDRN-3236179 The complaint Mr M complains about the quality of a van he has been financing through an agreement with Moneybarn Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving m... (2 pages)View decision -
Decision Reference DRN-3012931
19 Jan 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3012931 The complaint Mr Z says that Moneybarn No. 1 Limited (“Moneybarn”) should have allowed him to voluntarily terminate his finance agreement. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving... (2 pages)View decision
