We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3155404
17 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3155404 The complaint Mr N complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited, trading as Moneybarn (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In... (3 pages)View decision -
Decision Reference DRN-3152272
14 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3152272 The complaint Mr M complains that Moneybarn No. 1 Limited irresponsibly granted them a conditional sale agreement they couldn’t afford to repay. What happened In December 2016, Mr M acquired a used car financed by a conditional sale agreement from Moneybarn. Mr M was required t... (2 pages)View decision -
Decision Reference DRN-3209240
13 Jan 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3209240 The complaint Mrs H complains that Moneybarn No. 1 Limited (Moneybarn”) have given her an incorrect early settlement quote. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reasons for... (2 pages)View decision -
Decision Reference DRN-3225675
13 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3225675 The complaint Mr W complains that Moneybarn No.1 Limited irresponsibly granted him a conditional sale agreement that he couldn’t afford to repay. What happened In May 2016, Mr W acquired a used car financed by a conditional sale agreement from Moneybarn No.1 Limited (“Moneybarn... (3 pages)View decision -
Decision Reference DRN-3249081
12 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3249081 The complaint Mr W complains about the quality of a car he has been financing though an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened I issued my provisional decision on this complaint in December 2021. An extract from that provisional decision is set out ... (4 pages)View decision -
Decision Reference DRN-3068735
11 Jan 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3068735 The complaint Miss S complains about the quality of a car she acquired through a conditional sale agreement financed by Moneybarn No.1 Limited. What happened In December 2019, Miss S acquired a used car through a conditional sale agreement. She noticed the engine management lig... (3 pages)View decision -
Decision Reference DRN-3145628
6 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3145628 The complaint Mr M complains that a car he acquired on finance from Moneybarn No. 1 Limited was not of satisfactory quality. What happened In February 2021 Mr M entered into a four-year conditional sale agreement with Moneybarn. The agreement recorded that the car which was the... (3 pages)View decision -
Decision Reference DRN-3155288
5 Jan 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3155288 The complaint Ms W complains that Moneybarn No. 1 Limited has unfairly declined to reimburse the deposit she paid for a car when the conditional sale agreement she’d entered into was cancelled and the car returned due to it not being of satisfactory quality. What happened In Fe... (2 pages)View decision -
Decision Reference DRN-3205789
30 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3205789 The complaint Miss R is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 10 February 2020, Miss R was supplied with a used car through a conditional sale agreement with Moneybarn... (3 pages)View decision -
Decision Reference DRN-3081464
28 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3081464 The complaint Mr H is unhappy with how Moneybarn No.1 Limited dealt with his request for assistance after he fell into financial difficulties. What happened On 18 May 2017, Mr H was supplied with a used car through a conditional sale agreement with Moneybarn. The agreement was ... (4 pages)View decision
