We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1131 results
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Decision Reference DRN-3306209
11 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3306209 The complaint Mr L complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. Mr L is represented by a family member but for ease of reference I have referred to Mr L throughout this decision. What happened In Apri... (3 pages)View decision -
Decision Reference DRN-3213782
11 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3213782 The complaint Mr C and Mrs M are unhappy that a car supplied to them under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 3 November 2020, Mr C and Mrs M were supplied with a used car through a conditional sale agreem... (4 pages)View decision -
Decision Reference DRN-3246030
11 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3246030 The complaint Miss M is complaining that a car Moneybarn No. 1 Limited supplied her under a conditional sale agreement was of unsatisfactory quality. What happened In August 2020 Miss M entered into a conditional sale agreement to acquire a car. The car had a cash price of arou... (3 pages)View decision -
Decision Reference DRN-3222654
9 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3222654 The complaint Mr G complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In August 2017, Mr G acquired a used car financed by a conditional sale agreement from Moneybarn. Mr G was required to mak... (2 pages)View decision -
Decision Reference DRN-3035698
9 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3035698 The complaint Mr B complains that a conditional sale agreement with Moneybarn No. 1 Limited, under which a car was supplied to him, was mis-sold to him. What happened A used car was supplied to Mr B under a conditional sale agreement with Moneybarn that he electronically signed... (4 pages)View decision -
Decision Reference DRN-3299692
7 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3299692 The complaint Mr M complains that a conditional sale agreement, provided by Moneybarn No.1 Limited in order for him to acquire a used car, was unaffordable. He also says the interest rate charged on the credit amount was increased after he’d entered into the agreem... (7 pages)View decision -
Decision Reference DRN-3298002
7 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3298002 The complaint Mr P complains that Moneybarn No.1 Limited acted unfairly when it set the rate of a payment plan when he fell into arrears with a conditional sale agreement that he had with it for a car. What happened In October 2016, Mr P entered into a five-year conditional sal... (5 pages)View decision -
Decision Reference DRN-3132399
5 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3132399 The complaint Mr C believes Moneybarn No.1 Limited acted irresponsibly by agreeing a loan he’d applied for. He also believes they treated him unfairly by not offering him a payment deferral. What happened On 8 August 2017, Mr C entered into a conditional sale agreement with Mon... (4 pages)View decision -
Decision Reference DRN-3234164
2 Feb 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3234164 The complaint Miss L complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In January 2020 Miss L was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car ... (3 pages)View decision -
Decision Reference DRN-3290957
2 Feb 2022 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3290957 The complaint Mr C is unhappy HSBC UK Bank Plc won’t refund transactions he made from his HSBC accounts to a fraudulent investment firm. What happened In July 2019, Mr C made two payments to buy bitcoin. He made one payment from his credit card and one payment from his current ... (2 pages)View decision
