We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3142220
21 Dec 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3142220 The complaint Mrs W complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a loan she couldn’t afford to repay. What happened In November 2014, Mrs W acquired a car and financed that deal through a conditional sale agreement with Moneybarn. Mrs W was re... (2 pages)View decision -
Decision Reference DRN-3075324
20 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3075324 The complaint Mr S complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted him a loan he couldn’t afford to repay. What happened In April 2015, Mr S acquired a car and financed it through a regulated a consumer credit agreement with Moneybarn. Mr S was requir... (2 pages)View decision -
Decision Reference DRN-3083688
17 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3083688 The complaint Mr R complains that the car he acquired from Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. What happened Mr R acquired a used car from Moneybarn through a conditional sale agreement in February 2020. The car had a cash price of around £4,0... (4 pages)View decision -
Decision Reference DRN-3213904
16 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3213904 The complaint Mr T complains that a used car Moneybarn No.1 Limited supplied under a finance agreement is of unsatisfactory quality. What happened Mr T got this car with a conditional sale agreement (CSA) provided by Moneybarn in April 2020. The car broke down a month later and... (4 pages)View decision -
Decision Reference DRN-3160495
16 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3160495 The complaint Mr B complains about the quality of a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited. What happened In January 2020 Mr B entered into a conditional sale agreement with Moneybarn, for a used car. The cash price for the car was £1... (4 pages)View decision -
Decision Reference DRN-3170289
15 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3170289 The complaint Mr C complains that Moneybarn No. 1 Limited, trading as Moneybarn, were unreasonable to terminate his finance agreement when he was experiencing financial difficulties. What happened The details of this complaint are well known to both parties, so I won’t repeat t... (2 pages)View decision -
Decision Reference DRN-3169575
14 Dec 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3169575 The complaint Mr R complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on gi... (2 pages)View decision -
Decision Reference DRN-3155671
10 Dec 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3155671 The complaint Ms C complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened I issued my provisional decision on this complaint in September 2021. An extract from that provisional decision is set o... (5 pages)View decision -
Decision Reference DRN-3187351
8 Dec 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3187351 The complaint Miss C complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on... (3 pages)View decision -
Decision Reference DRN-3149667
8 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3149667 The complaint Mr P complains about the adverse information that Moneybarn No. 1 Limited has recorded on his credit file in relation to a conditional sale agreement under which a car was supplied to him. What happened A used car was supplied to Mr P under a conditional sale agre... (3 pages)View decision
