We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1126 results
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Decision Reference DRN-5088010
7 Jan 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5088010 The complaint Miss S complains about Healthcare Finance Limited’s (HF) response to a claim she made under section 75 Consumer Credit Act 1974. What happened In November 2022 Miss S bought a course of dental aligner treatment from a supplier I’ll call D. The cash price of the... (5 pages)View decision -
Decision Reference DRN-5185482
6 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5185482 The complaint Mr B complains that Moneybarn No. 1 Limited was irresponsible in its lending to him. He wants his conditional slae agreement cancelled and the money he has paid refunded as well as receiving compensation for the stress and anxiety he has been caused. What happe... (3 pages)View decision -
Decision Reference DRN-4824922
2 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4824922 The complaint Mr K is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (“Moneybarn”) was of an unsatisfactory quality. When I refer to what Mr K has said and what Moneybarn has said, it should also be ta... (3 pages)View decision -
Decision Reference DRN-5232724
30 Dec 2024 Moneybarn Limited UpheldConsumer CreditDRN-5232724 The complaint Mr H complains Moneybarn Limited (Moneybarn) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In March 2023, Mr H entered into a 43 month conditional sale agreement for a used van. It’s cash price was £6,790, it was first ... (3 pages)View decision -
Decision Reference DRN-4872704
24 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4872704 The complaint Mr J complains about Moneybarn No.1 Limited’s (“Moneybarn”) decision to lend him. Mr J has been represented. For clarity, I’ve only referred to Mr J throughout this decision. What happened Mr J entered into a conditional hire agreement with Moneybarn in Novembe... (4 pages)View decision -
Decision Reference DRN-4713885
20 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4713885 The complaint Miss S is unhappy with a car she got using a conditional sale agreement from Moneybarn No. 1 Limited. What happened Miss S acquired her car using a conditional sale agreement from Moneybarn on 31 December 2022 for £8,740. It had been driven for 93,190 miles an... (3 pages)View decision -
Decision Reference DRN-5219030
18 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5219030 The complaint Mr E complains that a car acquired under a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) wasn’t of satisfactory quality when it was supplied to him. What happened The parties are familiar with the background of this ... (5 pages)View decision -
Decision Reference DRN-4898369
17 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4898369 The complaint Mr G is unhappy with a car he got using a conditional sale agreement from Moneybarn No.1 Limited. What happened Mr G acquired a used car from Moneybarn in January 2024 for £13,498. The car was around seven years old and had been driven for 34,000 miles. On 26 F... (4 pages)View decision -
Decision Reference DRN-4780141
17 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4780141 The complaint Mr L complains about a car supplied to him under a conditional sale agreement taken out with Moneybarn No.1 Limited trading as Moneybarn (Moneybarn). What happened In September 2023, Mr L acquired a used car by entering into a conditional sale agreement with M... (5 pages)View decision -
Decision Reference DRN-4978843
16 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4978843 The complaint Mr W complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants Moneybarn to repair or replace the car. What happened Mr W entered a conditional sale agreement in August 2023 to acquire a used car. ... (3 pages)View decision
