We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5671653
1 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5671653 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 2019, Moneybar... (3 pages)View decision -
Decision Reference DRN-5459577
29 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5459577 The complaint Mr T complains that a used vehicle he purchased via a conditional sale agreement with Moneybarn No.1 Limited had been misrepresented to him. What happened In January 2021 Mr T arranged to purchase a used vehicle from a dealership via a 48-month conditional sale... (3 pages)View decision -
Decision Reference DRN-5765495
28 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5765495 The complaint Mr G complains that Moneybarn No. 1 Limited (Moneybarn) failed to tell him that he couldn’t voluntarily terminate his finance agreement with them in July 2024. What happened The detailed background to this complaint is well known to both parties. So, I’ll only ... (2 pages)View decision -
Decision Reference DRN-5621688
28 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5621688 The complaint Mr D is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In June 2024, Mr D was supplied with a used car through a conditional sale agreement with Moneybarn. He pa... (4 pages)View decision -
Decision Reference DRN-5450611
26 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5450611 The complaint Mr F says Moneybarn No. 1 Limited (‘Moneybarn’), irresponsibly lent to him. He says that it didn’t make proportionate checks to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says that the agreement wasn’t affor... (4 pages)View decision -
Decision Reference DRN-5574140
26 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5574140 Complaint Mr L complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In September 20... (3 pages)View decision -
Decision Reference DRN-5571371
26 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5571371 Complaint Mr R complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In May 2021, Moneybarn pro... (4 pages)View decision -
Decision Reference DRN-5626168
21 Aug 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5626168 The complaint Mr F and Mrs L, who are represented by a third party, complain that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted them a conditional sale agreement they couldn’t afford to repay. What happened In March 2017 Mr F and Mrs L acquired a used car finan... (3 pages)View decision -
Decision Reference DRN-5671674
21 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5671674 Complaint Miss L complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional- sale agreement with her. She’s said the agreement was unaffordable for her. Background In February 2019, Moneybarn provided Miss L with finance for a used car. The cash pri... (3 pages)View decision -
Decision Reference DRN-5542492
20 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5542492 The complaint Mr M says Moneybarn No. 1 Limited (‘Moneybarn’) irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says that if it had made better checks it... (4 pages)View decision
