We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5868201
21 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5868201 The complaint Mr R, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In December 2020, Mr R acquired a used car financed by a conditiona... (3 pages)View decision -
Decision Reference DRN-5873911
21 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5873911 The complaint Mr C, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2017 Mr C acquired a used car financed by a conditional ... (3 pages)View decision -
Decision Reference DRN-5769619
20 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5769619 The complaint Mr H says MONEYBARN NO.1 LIMITED, (‘Moneybarn’), irresponsibly lent to him when he took out a conditional sale agreement with it. He says that it didn’t take reasonable steps to ensure the agreement was affordable, and it didn’t properly consider his expenditur... (3 pages)View decision -
Decision Reference DRN-5954759
19 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5954759 The complaint Mr K is unhappy that a van supplied to him under a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn was of an unsatisfactory quality. What happened In October 2024 Mr K was supplied with a used van through a conditional sale agreemen... (3 pages)View decision -
Decision Reference DRN-5643523
18 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5643523 The complaint Mr J, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In August 2016, Mr J acquired a used car financed by a conditional ... (3 pages)View decision -
Decision Reference DRN-5837926
17 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5837926 The complaint Mr B is unhappy that in returning a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was subject to unfair deductions. When I refer to what Mr B has said and what Moneybarn have said, it should also be taken to in... (3 pages)View decision -
Decision Reference DRN-5841140
17 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5841140 The complaint Mr A complains about a motor finance agreement he had with MONEYBARN NO.1 LIMITED (MB). Mr A is unhappy that the vehicle related to the motor finance agreement was not of satisfactory quality when it was supplied to him. What happened In August 2024, Mr A acqui... (3 pages)View decision -
Decision Reference DRN-5955449
17 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5955449 The complaint Mr C complains about a car supplied under a conditional sale agreement, provided by MONEYBARN NO.1 LIMITED. What happened Around September 2024 Mr C acquired a used car under a conditional sale agreement with Moneybarn. The car is listed with a cash price of £... (5 pages)View decision -
Decision Reference DRN-5889323
17 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5889323 The complaint With the help of a professional representative (PR), Mr P complains that Moneybarn No.1 Limited lent to him irresponsibly. For ease, I’ll mainly refer to the action of the PR as being those of Mr P. What happened Mr P applied for and entered into a Conditional ... (4 pages)View decision -
Decision Reference DRN-5885144
17 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5885144 Complaint Mr V complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In December 201... (3 pages)View decision