We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3157695
7 Dec 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3157695 The complaint Mr T complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In July 2020 Mr T was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr T experienced issues with the car, ... (3 pages)View decision -
Decision Reference DRN-3145782
6 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3145782 The complaint Mr U complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In November 2018 Mr U was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car was... (2 pages)View decision -
Decision Reference DRN-3128148
6 Dec 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3128148 The complaint Ms K complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on g... (2 pages)View decision -
Decision Reference DRN-3145397
2 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3145397 The complaint Mr M complains that a car acquired with finance from Moneybarn No 1 Limited trading as Moneybarn wasn’t of satisfactory quality. What happened In May 2020 Mr M was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr M experienced i... (3 pages)View decision -
Decision Reference DRN-3145254
1 Dec 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3145254 The complaint Miss C complains that a car she bought from Moneybarn No.1 Limited under a conditional sale agreement was not of satisfactory quality. She wants to reject it. What happened In July 2020 Miss C entered into a five-year conditional sale agreement with Moneybarn. The... (2 pages)View decision -
Decision Reference DRN-3173660
30 Nov 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3173660 The complaint Miss D complains that Moneybarn No. 1 Limited refused to accept her rejection of a faulty car. What happened In November 2020 Miss D acquired a second hand car costing £15,000. It was some eight years old and had covered 97,489 miles. The car was replacement for... (3 pages)View decision -
Decision Reference DRN-3168645
24 Nov 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3168645 The complaint Mrs D complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mrs D under a conditional sale agreement with Moneybarn that she electronic... (3 pages)View decision -
Decision Reference DRN-2949679
23 Nov 2021 Uk Moneyman Limited Not upheldMortgagesDRN-2949679 The complaint Mr and Mrs M complain that UK Moneyman Limited (UML) advised them to make mortgage applications to lenders in error. The applications were declined because Mr and Mrs M did not fit the lenders’ criteria and this led to them losing money and the house they wanted t... (4 pages)View decision -
Decision Reference DRN-3129525
22 Nov 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3129525 The complaint Mr M complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In February 2019, Mr M acquired a used car financed by a conditional sale agreement from Moneybarn. Mr M paid a deposit of... (2 pages)View decision -
Decision Reference DRN-3127580
17 Nov 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3127580 The complaint Mr T complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In February 2016, Mr T acquired a used car financed by a conditional sale agreement from Moneybarn. Mr T was required to m... (2 pages)View decision
