We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3063612
11 Nov 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3063612 The complaint Mrs M complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mrs M under a conditional sale agreement with Moneybarn that she signed in ... (4 pages)View decision -
Decision Reference DRN-2962650
11 Nov 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2962650 The complaint Mr D complains that a car he acquired via a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened In August 2018 Mr D entered into a four-year conditional sale agreement for a used car. The car was around eight years... (3 pages)View decision -
Decision Reference DRN-3105392
4 Nov 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3105392 The complaint Mr M complains that Moneybarn No. 1 Limited has terminated the conditional sale agreement under which a car was supplied to him. What happened A used car was supplied to Mr M under a conditional sale agreement with Moneybarn that he signed in May 2017. Moneybarn d... (3 pages)View decision -
Decision Reference DRN-2974494
4 Nov 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2974494 The complaint Mr W complains that a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr W under a conditional sale agreement with Moneybarn that he electronicall... (3 pages)View decision -
Decision Reference DRN-3124566
1 Nov 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3124566 The complaint Mr M complains that a car supplied by Moneybarn No. 1 Limited was not of satisfactory quality. What happened In September 2020 Mr M entered into a conditional sale agreement with Moneybarn. He paid a deposit of £800; the balance of £6,050 was to be paid over five ... (3 pages)View decision -
Decision Reference DRN-3115388
28 Oct 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3115388 The complaint The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll focus on giving the reasons for my decision. What happened The details of this complaint are well known to both parties, s... (2 pages)View decision -
Decision Reference DRN-3123683
26 Oct 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3123683 The complaint Mr S complains that Moneybarn No. 1 Limited didn’t treat him fairly at a time when he experienced financial difficulties. What happened Mr S entered into a conditional sale agreement with Moneybarn to finance the purchase of a van in September 2016. The cash price... (6 pages)View decision -
Decision Reference DRN-3121714
22 Oct 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3121714 The complaint Mr S is unhappy Moneybarn No. 1 Limited passed on a debt to a third party debt purchaser. What happened Mr S took a conditional sale agreement with Moneybarn in May 2018 to acquire a used car. Unfortunately, in October 2018 the car was written off and Mr S’s insur... (4 pages)View decision -
Decision Reference DRN-3095059
22 Oct 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3095059 The complaint Mr P complains that he was told by Moneybarn No. 1 Limited (“Moneybarn”) that after voluntary terminating his conditional sale agreement (“agreement”) any proceeds it received on the sale of the car would be used to reduce the sum he owed under that voluntary term... (3 pages)View decision -
Decision Reference DRN-3054069
21 Oct 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3054069 The complaint Mr G complains that a used car he got with a conditional sale agreement (CSA) provided by Moneybarn No. 1 Limited was of unsatisfactory quality. What happened Mr G got this car in in June 2019. A few months later he had trouble with the diesel particulate filter (... (5 pages)View decision
