We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1113 results
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Decision Reference DRN-3037828
19 Oct 2021 U K Insurance Limited Not upheldInsuranceDRN-3037828 The complaint Mr A complains that U K Insurance Limited (UKI) won’t honour its mileage moneyback scheme taken with his motor insurance policy. He wants a refund of his premium and a goodwill gesture. What happened Mr A took out a policy with UKI and decided to take part in its ... (2 pages)View decision -
Decision Reference DRN-2970036
18 Oct 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2970036 The complaint Miss W complains that Moneybarn No. 1 Limited refused to let her reject a faulty car. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead I’ll focus on giving the re... (2 pages)View decision -
Decision Reference DRN-3057226
15 Oct 2021 Moneybarn Limited Not upheldConsumer CreditDRN-3057226 The complaint Mr S complains that a car he acquired with the assistance of finance from Moneybarn Limited isn’t of satisfactory quality. What happened Mr S bought a used car in May 2020. The car cost £10,899 and was 8 years old. At the time of purchase the car had travelled 52,... (2 pages)View decision -
Decision Reference DRN-2867307
13 Oct 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-2867307 The complaint Mr J complains that Moneybarn No 1 Limited provided him with a conditional sale agreement for a car in 2015 which was unaffordable. What happened In January 2015 Mr J entered into a five-year conditional sale agreement for a used car with Moneybarn. The cost of th... (4 pages)View decision -
Decision Reference DRN-3063708
12 Oct 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3063708 The complaint Mr J complains of issues with a car he acquired through a Conditional Sale Agreement with Moneybarn No 1 Limited(trading as Moneybarn). He would like to negotiate a lower price to buy the car outright What happened The details of this complaint are well known to b... (2 pages)View decision -
Decision Reference DRN-2911427
11 Oct 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-2911427 The complaint Miss S complains that Moneybarn No. 1 Limited refused to let her reject a faulty car. What happened In February 2019, Miss S bought a second-hand car from a dealer I will call C. It was funded in part by a conditional sale agreement for £15,500. The car was some s... (4 pages)View decision -
Decision Reference DRN-3086243
8 Oct 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3086243 The complaint Mrs C complains about the quality of a car she has been financing through an agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on ... (2 pages)View decision -
Decision Reference DRN-3087317
7 Oct 2021 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3087317 The complaint Mrs F complains that a used car she got with a conditional sale agreement (CSA) provided by Moneybarn No. 1 Limited was of unsatisfactory quality and misrepresentations were made during the sale process. What happened Mrs F got this car in January 2020. The altern... (4 pages)View decision -
Decision Reference DRN-3078374
6 Oct 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3078374 The complaint Mr C complains about the way that Moneybarn No. 1 Limited has dealt with his applications for cars to be supplied to him under a conditional sale agreement. What happened Mr C applied to Moneybarn for a car to be supplied to him under a conditional sale agreement ... (2 pages)View decision -
Decision Reference DRN-3085020
4 Oct 2021 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3085020 The complaint Miss D complains that a car acquire with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In April 2019 Miss D was supplied with a car and entered into a conditional sale agreement with Moneybarn. Miss D experienced issues with the... (2 pages)View decision
