We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
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Decision Reference DRN-4981415
6 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4981415 The complaint Miss H complains about a car she acquired with credit provided by Moneybarn No. 1 Limited. What happened In April 2023 Miss H entered into a regulated conditional sale agreement with Moneybarn to finance her purchase of a used car. The car was three years old, ... (2 pages)View decision -
Decision Reference DRN-4845337
5 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4845337 The complaint Mrs W complains about the quality of a new car she received through a finance agreement with Moneybarn No. 1 Limited (‘Moneybarn’). She says that the car wasn’t of a reasonable quality as it failed soon after she started to use it. What happened This complaint... (4 pages)View decision -
Decision Reference DRN-4536302
31 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4536302 The complaint Mr O complains that a car acquired under a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn (Moneybarn) wasn’t of satisfactory quality when it was supplied to him. What happened The parties are familiar with the background of this co... (4 pages)View decision -
Decision Reference DRN-4572614
30 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4572614 The complaint Mr K complains about the quality of a car supplied via conditional sale by Moneybarn No.1 Limited trading as Moneybarn. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my ... (3 pages)View decision -
Decision Reference DRN-4922764
30 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4922764 The complaint Mr V complains that he was misadvised when he voluntarily terminated his Conditional Sale Agreement with Moneybarn No. 1 Limited. What happened Mr B acquired a car financed through a conditional sale agreement with Moneybarn in December 2020. In November 2021 h... (3 pages)View decision -
Decision Reference DRN-5105967
25 Oct 2024 Moneybarn Limited UpheldConsumer CreditDRN-5105967 The complaint Miss C complains about the quality of a car supplied to her by Moneybarn Limited (“Moneybarn”) under a conditional sale agreement (“agreement”). What happened In November 2022 Miss C entered into an agreement with Moneybarn for a car that was around six years ... (7 pages)View decision -
Decision Reference DRN-4799212
25 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4799212 The complaint Mr A complains about the quality of a car supplied via a conditional sale agreement by Moneybarn No.1 Limited. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role reso... (3 pages)View decision -
Decision Reference DRN-4818153
21 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4818153 The complaint Mrs A complains that Moneybarn No. 1 Limited (Moneybarn) cancelled the repayment plan set up to repay a conditional sale agreement. What happened In August 2022 Mrs A was supplied with a used car through a conditional sale agreement with Moneybarn. She paid an ... (2 pages)View decision -
Decision Reference DRN-5041315
21 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5041315 The complaint Miss C complained about the quality of a car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’). When I refer to what Miss C and Moneybarn have said or done, it should also be taken to include things... (6 pages)View decision -
Decision Reference DRN-5092699
18 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5092699 The complaint Mr M complains about a car supplied to him on a conditional sale agreement by Moneybarn No.1 Limited trading as Moneybarn. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects ... (8 pages)View decision
