We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5753776
19 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5753776 Complaint Mr M complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In May 2021, Moneybarn pro... (3 pages)View decision -
Decision Reference DRN-5491431
18 Aug 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5491431 The complaint Mr B is unhappy with how Secure Trust Bank Plc trading as Moneyway dealt with communication about a compensation payment relating to a car they’d supplied to him under a hire purchase agreement. What happened In February 2018, Mr B was supplied with a used car... (3 pages)View decision -
Decision Reference DRN-5551710
14 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5551710 The complaint Mr K complains that a van acquired under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) wasn’t of satisfactory quality. What happened In June 2024 Mr K was supplied with a van through a conditional sale agreement with Moneybarn. The van w... (4 pages)View decision -
Decision Reference DRN-5724063
14 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5724063 The complaint Mr S says Moneybarn No. 1 Limited (‘Moneybarn’), irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says that Moneybarn failed to conduct pr... (4 pages)View decision -
Decision Reference DRN-5699610
14 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5699610 The complaint Ms W is complaining about Moneybarn No.1 Limited. She says they shouldn’t have lent to her as the loan was unaffordable. A representative has raised the complaint on Ms W’s behalf but for ease I’ve written as if we’ve dealt directly with Ms W. What happened In... (3 pages)View decision -
Decision Reference DRN-5742931
13 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5742931 The complaint Mr F’s complaint is that Moneybarn No. 1 Limited (Moneybarn) irresponsibly provided him with an unaffordable regulated credit agreement to finance a vehicle. What happened Moneybarn approved Mr F for a credit agreement for a vehicle with a total cash price of a... (5 pages)View decision -
Decision Reference DRN-5727594
13 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5727594 The complaint Mr S complains that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn was of unsatisfactory quality. What happened In February 2023, Mr S was supplied with a used car through a conditional sale agreement ... (3 pages)View decision -
Decision Reference DRN-5365066
12 Aug 2025 Moneybarn Limited Not upheldConsumer CreditDRN-5365066 The complaint Mr B is unhappy with the quality of a car financed by Moneybarn Limited using a conditional sale agreement. What happened In September 2023, Mr B entered into a conditional sale agreement with Moneybarn for a used car. The car was around ten years old and had b... (2 pages)View decision -
Decision Reference DRN-5577610
12 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5577610 The complaint Mr R complains about the quality of a car he has been financing through an agreement with Moneybarn No. 1 Limited (‘Moneybarn’). What happened Mr R took receipt of a used car in September 2024. He financed the deal through a conditional sale agreement with Mone... (2 pages)View decision -
Decision Reference DRN-5699235
12 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5699235 Complaint Mr H complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In October 2016... (3 pages)View decision
