We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5905757
17 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5905757 Complaint Mr H complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In June 2018, M... (3 pages)View decision -
Decision Reference DRN-5950265
14 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5950265 The complaint With the help of a professional representative (PR), Mr M complains that Moneybarn No.1 Limited lent to him irresponsibly. For ease, I’ll mainly refer to the action of the PR as being those of Mr M. What happened Mr M applied for and entered into a Conditional ... (4 pages)View decision -
Decision Reference DRN-5805189
13 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5805189 The complaint Mrs L complains that a conditional sale agreement with Moneybarn No. 1 Limited, under which a car was supplied to her, was unaffordable for her and that the lending was irresponsible. Mrs L is being represented by a legal adviser. What happened A used car was s... (3 pages)View decision -
Decision Reference DRN-5752601
13 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5752601 The complaint Miss W, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In July 2019, Miss W acquired a used car financed by a condition... (3 pages)View decision -
Decision Reference DRN-5651861
12 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5651861 The complaint Mr O, who is represented by a third party, complains that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In May 2023, Mr O acquired a used car financed by a conditional sal... (2 pages)View decision -
Decision Reference DRN-5683204
12 Nov 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5683204 The complaint Ms B complains that MONEYBARN NO.1 LIMITED approved a finance agreement for a vehicle that she could not afford to repay and so lent to her irresponsibly. What happened On 12 November 2021, Ms B agreed to purchase a car using Moneybarn finance. It was for a car... (3 pages)View decision -
Decision Reference DRN-5893644
11 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5893644 Complaint Mr R complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority credi... (4 pages)View decision -
Decision Reference DRN-5636221
11 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5636221 The complaint With the help of a professional representative (PR), Mr M complains that Moneybarn No.1 Limited trading as Moneybarn lent to him irresponsibly. For ease, I’ll refer to the actions of the PR as being those of Mr M. What happened Mr M applied for and entered into... (4 pages)View decision -
Decision Reference DRN-5812838
10 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5812838 The complaint Mr R complains that a conditional sale agreement with Moneybarn No. 1 Limited under which a car was supplied to him was unaffordable for him and that the lending was irresponsible. Mr R is being represented by a legal adviser. What happened A used car was suppl... (3 pages)View decision -
Decision Reference DRN-5101835
10 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5101835 Complaint Miss H complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Miss H has also said that she was mis-sold extras, did not sign her finance agreement ... (6 pages)View decision