We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1382 results
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Decision Reference DRN-5733662
10 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5733662 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 2019, Moneybar... (3 pages)View decision -
Decision Reference DRN-5767689
10 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5767689 Complaint Miss S complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her and therefore she shouldn’t have been accepted for it. Background In May 2017, Moneybar... (3 pages)View decision -
Decision Reference DRN-5619443
7 Nov 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5619443 The complaint Mr L, through his representative, complains that MONEYBARN NO.1 LIMITED trading as Moneybarn lent to him irresponsibly by approving a credit agreement for him to use to purchase a vehicle. Mr L’s representative has said that Mr L was not treated with forbearanc... (4 pages)View decision -
Decision Reference DRN-5921920
6 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5921920 The complaint Mr L complains about issues that he had with a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited. What happened A used car was supplied to Mr L under a conditional sale agreement with Moneybarn that he signed in Januar... (2 pages)View decision -
Decision Reference DRN-5830552
6 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5830552 The complaint Mr P complains about the quality of a car he has been financing through an agreement with MONEYBARN NO.1 LIMITED trading as Moneybarn. He also says the car was misrepresented to him. What happened The detailed background to this complaint is well known to both ... (3 pages)View decision -
Decision Reference DRN-5910780
4 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5910780 The complaint Mr K, through his representative, complains that MONEYBARN NO.1 LIMITED approved a car finance agreement for him which he could not afford to repay. Mr K’s representative submits that the decision to provide credit to him was irresponsible and unfair. It claims... (3 pages)View decision -
Decision Reference DRN-5882373
3 Nov 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5882373 The complaint Mr M, through his representative, complains that Oodle Financial Services Limited trading as Oodle Car Finance lent to him irresponsibly by approving for him a vehicle finance agreement which he could not afford to repay. What happened What happened In May 202... (3 pages)View decision -
Decision Reference DRN-5794987
29 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5794987 The complaint Miss M complains about the quality of a car supplied to her by Moneybarn No.1 Limited (“Moneybarn”). What happened Miss M entered into a conditional sale agreement in February 2024 for the supply of a used car. The car was around six years old when supplied and... (3 pages)View decision -
Decision Reference DRN-5574571
28 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5574571 The complaint Mr M complains that MONEYBARN NO.1 LIMITED trading as Moneybarn rejected his claim regarding a faulty car. What happened In July 2024 Mr M purchased a car from a merchant at a cost of £5,660. It was some 12 years old and had covered 56,000 miles. It was funded ... (3 pages)View decision -
Decision Reference DRN-5641569
27 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5641569 The complaint Mr S, through his representative, complains that MONEYBARN NO.1 LIMITED trading as Moneybarn approved a vehicle finance agreement irresponsibly as he could not afford to repay it. What happened On 4 September 2020, Mr S applied to Moneybarn to help him buy a ve... (3 pages)View decision