We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1102 results
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Decision Reference DRN-5085183
17 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5085183 The complaint Miss M is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. What happened In June 2023 Miss M was supplied with a used car through a conditional sale agreement with M... (5 pages)View decision -
Decision Reference DRN-4865213
16 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4865213 The complaint Mrs M complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mrs M under a conditional sale agreement with Moneybarn that she electr... (3 pages)View decision -
Decision Reference DRN-4868611
15 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4868611 Complaint Mr B has complained about the quality of a car that Moneybarn No.1 Limited (“Moneybarn”) supplied to him through a conditional sale agreement. Background In October 2023, Moneybarn provided Mr B with finance for a used car. The car was approximately seven years ol... (5 pages)View decision -
Decision Reference DRN-5037415
15 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5037415 The complaint Mr H says Moneybarn No. 1 Limited trading as Moneybarn, irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a hire purchase agreement to purchase a car. He says that trying to pay the agreemen... (4 pages)View decision -
Decision Reference DRN-4620300
14 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4620300 The complaint Mr M complains about a car he acquired with credit provided by Moneybarn No. 1 Limited. What happened On 24 May 2023 Mr M entered into a regulated conditional sale agreement with Moneybarn in respect of a used car. The car was ten years old, its cash price was ... (2 pages)View decision -
Decision Reference DRN-4979108
14 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4979108 The complaint Mr B complains about a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited. He is unhappy that he experienced problems with the car shortly after acquiring it and that he has incurred repair costs to resolve issues with the ig... (2 pages)View decision -
Decision Reference DRN-4701804
14 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4701804 The complaint Mr B complains about the quality of a used car that was supplied through a Conditional Sale Agreement with Moneybarn No. 1 Limited (MBL). Mr B also complains about the administration of his agreement which led to it being cancelled in error, leaving him in arre... (6 pages)View decision -
Decision Reference DRN-5070228
14 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5070228 Complaint Miss Y complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with her. She’s said that she attempted to exercise her right to withdraw from the agreement within the 14-day period because her circumstances had... (8 pages)View decision -
Decision Reference DRN-5068047
8 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5068047 The complaint Miss A complains about a car supplied to her under a conditional sale agreement by Moneybarn No.1 Limited. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remi... (5 pages)View decision -
Decision Reference DRN-4603109
8 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4603109 The complaint Mr H complains about a used car he acquired through a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”). The car suffered a significant mechanical failure just over five months after he acquired it which means it requires expensive repairs. W... (2 pages)View decision
