We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1287 results
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Decision Reference DRN-5721004
11 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5721004 The complaint Mr V’s complaint is that Moneybarn No. 1 Limited trading as Moneybarn provided him with an unaffordable regulated credit agreement to finance a vehicle. Mr V’s complaint has been brought by a professional representative, but for ease I’ve referred to all submi... (4 pages)View decision -
Decision Reference DRN-5423690
11 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5423690 The complaint Mr H, through his representative, complains that Moneybarn No. 1 Limited lent to him irresponsibly by approving car finance for him. What happened On 8 December 2020 Mr H agreed to pay for finance arranged by Moneybarn to pay for a car. The total to repay was £... (3 pages)View decision -
Decision Reference DRN-5655691
8 Aug 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5655691 The complaint Mr M complains Moneybarn No. 1 Limited trading as Moneybarn irresponsibly provided him with an unaffordable regulated credit agreement. Mr M’s complaint has been brought by a professional representative but for ease I’ve referred to all submissions as though t... (5 pages)View decision -
Decision Reference DRN-5737851
7 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5737851 The complaint Mr H complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) lent to him without carrying out sufficient affordability checks. What happened In April 2020, Moneybarn provided Mr H with a conditional sale agreement for ... (4 pages)View decision -
Decision Reference DRN-5689433
5 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5689433 The complaint Miss L complains about the compensation that Moneybarn No. 1 Limited had paid her for mis-selling a conditional sale agreement to her. What happened A used car was supplied to Miss L under a conditional sale agreement with Moneybarn that she electronically sign... (2 pages)View decision -
Decision Reference DRN-5735364
5 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5735364 The complaint Mrs K complains about the quality of a car supplied to her by Moneybarn No. 1 Limited (“Moneybarn”). What happened In late August 2024, Mrs K entered into a conditional sale agreement with Moneybarn for the supply of a used car. The car was around ten years old... (5 pages)View decision -
Decision Reference DRN-5732296
4 Aug 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5732296 The complaint Ms E complains that a used car she acquired through a conditional sale agreement financed by Moneybarn No.1 Limited trading as Moneybarn (‘Moneybarn’) is of unsatisfactory quality. What happened In May 2023 Ms E took out a conditional sale agreement to cover t... (5 pages)View decision -
Decision Reference DRN-5611633
1 Aug 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5611633 The complaint Mrs E, who is represented by a third party, complains that Moneybarn No. 1 Limited (‘Moneybarn’) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In September 2020, Mrs E acquired a used car financed by a condi... (3 pages)View decision -
Decision Reference DRN-5388912
31 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5388912 The complaint Miss S complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. Miss S’s partner is also involved in her complaint. What happened A used car was supplied... (3 pages)View decision -
Decision Reference DRN-5366004
30 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5366004 The complaint Mrs A complains that Moneybarn No. 1 Limited hasn’t dealt with the payments that she’s made to it under a conditional sale agreement correctly and that its reported adverse information about her payments to the credit reference agencies. What happened A used ca... (4 pages)View decision
