We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
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Decision Reference DRN4408750
4 Dec 2014 Leyton Insurance Consultants Ltd Not upheldInsurance (excluding PPI)Mr B complains that Leyton Insurance Consultants Limited insured a car with the wrong registration number on his motor policy, and did not give him sufficient assistance when his car was seized and then crushed by the police for not being insured. He wants substantial financial compe... (2 pages)View decision -
Decision Reference DRN0286045
12 Aug 2014 HSBC Bank plc Not upheldBanking and creditMr and Mrs K complain that HSBC Bank Plc amended the registration of the ownership of their property from a tenancy in common to a joint tenancy when they remortgaged with HSBC in 2009. background Mr and Mrs K purchased their property in 2004 and instructed their solicitor to register ... (2 pages)View decision -
Decision Reference DRN0989392
21 Feb 2017 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr M complains that U K Insurance Limited (”UKI”) made an error when it updated his car insurance policy. He also complains about the level of customer service he received.backgroundIn November 2015, a named driver on Mr M’s car insurance policy called UKI to update th... (2 pages)View decision -
Decision Reference DRN-3337826
21 Apr 2022 One Call Insurance Services Limited Not upheldInsuranceDRN-3337826 The complaint Mrs J complains that One Call Insurance Services Limited (One Call) recorded incorrect registration details for her car, under her motor insurance policy. What happened Mrs J says she was contacted by the DVLA to say she had failed to insure her vehicle. She has i... (4 pages)View decision -
Decision Reference DRN0579576
30 May 2014 NRAM plc UpheldBanking and creditMr K complains that Northern Rock (Asset Management) plc registered a default in his credit file three years after he first defaulted on his loan repayments. He wants the default removed. He also complains about the poor customer service that he received from the bank in dealing with his... (2 pages)View decision -
Decision Reference DRN-4942054
12 Sep 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4942054 The complaint Mr S complains about errors with the electoral roll registration date on his credit file with TransUnion International UK Limited. What happened In May 2023 Mr S contacted TransUnion as he found he wasn’t recorded on the electoral roll at his current address. ... (3 pages)View decision -
Decision Reference DRN8748054
22 Jul 2015 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr H complains that AXA Insurance UK Plc put the wrong total loss marker on his private registration plate after a claim on his motorhome insurance policy. He says that this later led to the loss of money on the sale of a car. He wants compensation for his stress... (2 pages)View decision -
Decision Reference DRN9966911
1 Jun 2021 Scottish Equitable Plc UpheldInvestment and pensionsMr L complains that Scottish Equitable Plc, trading as Aegon (Aegon) caused delays in transferring his self-invested personal pension (SIPP). He says it caused him to suffer a loss of potential investment returns whilst the cash part of his SIPP was disinvested. background Mr L had two SIP... (8 pages)View decision -
Decision Reference DRN0108907
25 Jul 2019 UK Insurance Limited Not upheldInsurance (excluding PPI)ComplaintMr K is unhappy because he says U K Insurance Limited (UKI) has quoted the registration number of his car incorrectly on the car insurance policy he has with it.BackgroundMr K has a car insurance policy with UKI. He says UKI has incorrectly detailed the registration of his car on ... (2 pages)View decision -
Decision Reference DRN5788785
2 Apr 2015 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Mrs L complains that Zurich Insurance PLC (“Zurich”) handled poorly a claim she made under her motor insurance policy, after her car was damaged in an accident.backgroundIn May 2014, Mrs L collided with another car, and damaged the front of her car. She made a claim ... (3 pages)View decision
