We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4927 results
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Decision Reference DRN-3099286
19 Oct 2021 Somerset Bridge Insurance Services Limited Not upheldInsuranceDRN-3099286 The complaint Miss A has complained that Somerset Bridge Insurance Services Limited trading as Go Skippy is responsible for her car being impounded for having no car insurance policy in place. Mr D is representing Miss A in her complaint. For ease I’ll refer to the complainant ... (2 pages)View decision -
Decision Reference DRN3934599
26 Sep 2017 Hitachi Capital (UK) Plc UpheldBanking and creditMr T complains that Hitachi Capital (UK) Plc refused to let him unwind his loan to purchase a cherished number plate without paying the sum agreed.backgroundOn 3 September 2016 Mr T placed an online order with the supplier, which I will call N, for a cherished number ... (5 pages)View decision -
Decision Reference DRN-4698863
21 Mar 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4698863 The complaint Mrs T complains that TransUnion International UK Limited (TransUnion) failed to add her electoral registration within a timely manner following receipt of supporting evidence. What happened I issued my provisional decision to both parties on 19 March 2024, which s... (3 pages)View decision -
Decision Reference DRN-2894823
14 Jul 2021 Equifax Limited Not upheldConsumer CreditDRN-2894823 The complaint Ms Z complains that Equifax Limited isn’t reporting the correct date of registration for the electoral roll on her credit file. What happened Ms Z has told us she moved to her current property in 1981. Ms Z’s Equifax credit file says she registered on the electora... (2 pages)View decision -
Decision Reference DRN9323268
13 Sep 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr N has complained about an administration error by UK Insurance Limited (UKI) which led to his vehicle registration being recorded incorrectly on his motor insurance policy.backgroundUKI recorded Mr N’s vehicle registration incorrectly following a telephone conversation at the time of t... (2 pages)View decision -
Decision Reference DRN-4050287
13 Sep 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4050287 The complaint Mr O complains AXA Insurance UK Plc has handled his motor insurance claim poorly. What happened In April 2022 Mr O’s parked vehicle was involved in a collision with a lorry. He feels the third party driving the lorry was at fault. The driver left the scene without... (3 pages)View decision -
Decision Reference DRN-5000680
12 Sep 2024 Equifax Limited UpheldConsumer CreditDRN-5000680 The complaint Mr T complains that Equifax Limited (Equifax) didn’t manually update his electoral registration on receipt of supporting evidence from his local council. What happened I issued my provisional decision to both parties on 19 August 2024, which set out the backgro... (5 pages)View decision -
Decision Reference DRN0726590
30 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs P has complained that Be Wiser Insurance Services Ltd recorded the registration number of her new car incorrectly when she called to insure it and that this led to her being stopped for driving without insurance and having her car impoundedBackgroundMrs P called Be... (3 pages)View decision -
Decision Reference DRN7069810
28 May 2014 BISL Limited Not upheldInsurance (excluding PPI)Mr O complains that BISL Limited incorrectly recorded his vehicle’s registration mark when he changed the insured vehicle on his motor insurance policy.backgroundMr O called BISL to advise it that he had changed his vehicle. BISL inputted his vehicle’s registration mark by entering a lett... (2 pages)View decision -
Decision Reference DRN-5725608
6 Aug 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5725608 The complaint Ms G complains about how Nationwide Building Society (NBS) treated her when a Power of Attorney (POA) was registered with them. The complaint has been brought on behalf of Ms G by Mr G, the attorney. What happened The details of this complaint are well known t... (2 pages)View decision