We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4563 results
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Decision Reference DRN8072738
10 Oct 2019 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr S complains about the amount that he’s been charged by Mercedes-Benz Financial Services UK Limited for damage to a car that he returned when his hire purchase agreement ended. He also complains about the service that he’s received from it.background A used car was supplied to Mr S under... (3 pages)View decision -
Decision Reference DRN-4595656
22 May 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4595656 The complaint Mr S complains that his buy to let mortgage lender Barclays Bank UK PLC caused a delay in the sale of his property. What happened Mr S had a mortgage with Barclays. He decided to sell his property. A sale was agreed and solicitors instructed. Mr S’s solicitors, wh... (3 pages)View decision -
Decision Reference DRN-3386644
21 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3386644 The complaint Mr S complains that TransUnion International UK Limited has made repeated errors with the information recorded about his electoral roll registration date on his credit file. What happened The background to this complaint and my initial conclusions were set out in ... (3 pages)View decision -
Decision Reference DRN3409059
22 Jun 2016 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C complains about Admiral Insurance Company Limited’s decision not to pursue his car insurance claim against another driver.backgroundIn mid 2014 a driver hit Mr C’s parked car and then drove away. Mr C wasn’t there but his neighbour saw the incident. Mr C re... (2 pages)View decision -
Decision Reference DRN0985485
20 Mar 2020 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMrs A complains that Mercedes-Benz Financial Services UK Limited, trading as Mercedes- Benz Finance, has breached data protection rules in relation to her hire purchase agreement.backgroundA new car was supplied to Mrs A under a hire purchase agreement with Mercedes-Benz Finance that she s... (2 pages)View decision -
Decision Reference DRN2954527
18 Oct 2013 Lloyds Bank PLC Not upheldInvestment and pensionsMs K complains that she should have benefited from lower share dealing costs between November 2010 and July 2012 as a result of being a Premier Account holder. Ms K is looking for Lloyds Bank Plc (“Lloyds) to compensate her for the extra costs she says she has incurred.background Ms K... (2 pages)View decision -
Decision Reference DRN1200098
5 Mar 2020 Renault Retail Group UK Limited Not upheldBanking and creditMiss O complains that a hire purchase agreement was mis-sold to her by Renault Retail Group UK Limited and that it incorrectly sent the registration for the car to her mother. She’s being helped with her complaint by her representative.backgroundMiss O and her mother went to a dealer in No... (3 pages)View decision -
Decision Reference DRN5199446
1 Aug 2014 BMW Financial Services (GB) Limited Not upheldBanking and creditMrs L complains about a car she bought from BMW Financial Services (GB) Limited under a hire purchase agreement. backgroundMrs L bought a car under a hire purchase agreement in November 2011. She understood that the car was manufactured in 2008, but was not registered until 2011. It l... (2 pages)View decision -
Decision Reference DRN-3892952
26 Jan 2023 Covea Insurance plc UpheldInsuranceDRN-3892952 The complaint Mr L complains about Covea Insurance plc’s (“Covea”) delay in handling his car insurance claim which he says led to him having to pay higher premiums. What happened The background to this complaint is well known to both parties, so I won’t go over it in great deta... (3 pages)View decision -
Decision Reference DRN-5002652
4 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-5002652 The complaint Mr T has complained about the market value Ageas Insurance Limited offered when it settled his claim as a total loss in October 2023. Mr T made a claim under his commercial van insurance policy. What happened In October 2023 Mr T made a claim for damage to his ... (5 pages)View decision
