We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4927 results
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Decision Reference DRN0433995
29 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank Plc has unfairly registered adverse information about him, after his account was used by a third party to carry out a fraudulent cheque transaction. backgroundMr D was approached by a fellow student, whom he had recently met, and persuaded to provide h... (3 pages)View decision -
Decision Reference DRN-2916847
15 Sep 2021 esure Insurance Limited Not upheldInsuranceDRN-2916847 The complaint Mr D has complained about the manner in which esure Insurance Limited dealt with a claim against his motor insurance policy. What happened In February 2021 esure contacted Mr D to say it had received a claim from a third party insurer alleging his car had caused d... (3 pages)View decision -
Decision Reference DRN-4716987
2 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4716987 The complaint Mr G complains that due to an error made by Aviva Insurance Limited (Aviva) relating to his van insurance policy for his business, which I’ll refer to as M, he was stopped and detained by the Police for driving without insurance. Mr G, on behalf of his business M,... (3 pages)View decision -
Decision Reference DRN8364228
2 Nov 2016 Mercedes-Benz Financial Services UK Limited UpheldBanking and creditMs D complains that Mercedes Benz Financial Services UK Limited (MBFS) has charged her an unfair amount for a lost document. She brings this complaint through her representative Mr R.backgroundWhen Ms D returned her hire purchase vehicle back to MBFS, she was told that t... (2 pages)View decision -
Decision Reference DRN-1164956
19 May 2020 Fresh Insurance Services Group Limited Not upheldInsuranceDRN-1164956 The complaintMr W has complained that the broker, Fresh Insurance Services Group Limited renewed his car insurance policy against his wishes. What happenedMr W bought a car insurance policy through a broker, Fresh Insurance in 2018. In February 2019 Fresh emailed Mr W a renewal... (3 pages)View decision -
Decision Reference DRN-4902227
25 Sep 2024 BISL Limited Not upheldInsuranceDRN-4902227 The complaint Mr S complains that he was quoted a higher price for a motor insurance policy by BISL Limited (an intermediary) than had been quoted for it on a comparison website. What happened Mr S was quoted £371.51 for the policy on the comparison website to insure a brand... (2 pages)View decision -
Decision Reference DRN-3008979
30 Sep 2021 Moneybarn Limited Not upheldConsumer CreditDRN-3008979 The complaint Mr M complains about issues relating to a car that was supplied to him under a conditional sale agreement with Moneybarn Limited. What happened A used car was supplied to Mr M under a conditional sale agreement with Moneybarn that he electronically signed in March... (4 pages)View decision -
Decision Reference DRN-3386644
21 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3386644 The complaint Mr S complains that TransUnion International UK Limited has made repeated errors with the information recorded about his electoral roll registration date on his credit file. What happened The background to this complaint and my initial conclusions were set out in ... (3 pages)View decision -
Decision Reference DRN0985485
20 Mar 2020 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMrs A complains that Mercedes-Benz Financial Services UK Limited, trading as Mercedes- Benz Finance, has breached data protection rules in relation to her hire purchase agreement.backgroundA new car was supplied to Mrs A under a hire purchase agreement with Mercedes-Benz Finance that she s... (2 pages)View decision -
Decision Reference DRN3409059
22 Jun 2016 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C complains about Admiral Insurance Company Limited’s decision not to pursue his car insurance claim against another driver.backgroundIn mid 2014 a driver hit Mr C’s parked car and then drove away. Mr C wasn’t there but his neighbour saw the incident. Mr C re... (2 pages)View decision