We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
-
Decision Reference DRN-5015332
28 Oct 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5015332 The complaint Mr A complains about how his insurer, U K Insurance Limited trading as Advantage (Advantage), valued his vehicle as a total loss following an accident. Any reference to Advantage in this decision includes their agents. What happened Mr A was involved in an ac... (4 pages)View decision -
Decision Reference DRN1250210
27 Sep 2019 Sainsbury's Bank Plc Not upheldBanking and creditMr A complains that he was mis-sold a travel money card by Sainsbury’s Bank Plc.backgroundOn 28 June 2018 Mr A loaded $3,000 US dollars (USD) onto a multi-currency cash passport card he obtained from Sainsbury’s. He now feels this was mis-sold to him. He was told by a Sainsbury’s advisor t... (4 pages)View decision -
Decision Reference DRN-2837357
17 Jun 2021 Cofunds Limited Not upheldInvestmentsDRN-2837357 The complaint Mr S complains about the transfer of his ISA by Cofunds Limited trading as Aegon, referred to as “Cofunds” or “the transferor”. He says Cofunds unnecessarily delayed his instructions to sell down and transfer his stocks and shares ISA to a new provider, referred t... (7 pages)View decision -
Decision Reference DRN7237898
10 Mar 2021 Bank of Scotland Plc Not upheldBanking and creditMrs L thinks Bank of Scotland Plc has unfairly rejected her claim under section 75 of the Consumer Credit Act 1974 (‘CCA’). background I issued a provisional decision on 23 February 2021. A copy of my provisional decision is attached and forms part of this final decision. My provisional de... (8 pages)View decision -
Decision Reference DRN-2640778
9 Mar 2021 The New India Assurance Company Limited UpheldInsuranceDRN-2640778 The complaint Mr O complains about how The New India Assurance Company Limited (New India) handled his car insurance claim following the involvement of his car in an accident. He’s also unhappy with the amount they paid out when his car was deemed a total loss. References to Ne... (7 pages)View decision -
Decision Reference DRN6515912
13 Nov 2015 Hillesden Securities Limited Not upheldBanking and creditMr D and Miss S complain that Hillesden Securities Limited unfairly registered a default on their credit files in respect of a debt. Mr D has dealt with the complaint on behalf of them both.backgroundThe debt owed by Mr D and Miss S was in respect of an accoun... (2 pages)View decision -
Decision Reference DRN7231827
24 Jun 2014 Tesco Underwriting Limited Not upheldInsurance (excluding PPI)Mr C and his sister complain that Tesco Underwriting Limited treated a motor insurance policy as void.background The policy was in the name of Mr C’s sister. Mr C was a named driver. After he reported a number of incidents, Tesco said that it was treating the policy as void because he... (2 pages)View decision -
Decision Reference DRN-3672800
19 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3672800 The complaint Mr O complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded a payment he says he didn’t make or otherwise authorise. What happened Mr O says that on 13 and 14 March 2022 he received two calls from individuals who said they were from Monzo but he now knows were sc... (3 pages)View decision -
Decision Reference DRN-5049505
22 Oct 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5049505 The complaint Ms B complains about Advantage Insurance Company Limited’s handling of her car insurance claim. What happened Advantage has been represented by its agents during the claim. All references to Advantage include its agents. Ms B took out a car insurance policy in ... (4 pages)View decision -
Decision Reference DRN9235570
23 Aug 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains that Tradewise Insurance Company Limited (“Tradewise”) won’t pay a claim he made under his motor insurance policy after the van he had insured was stolen.backgroundI issued a provisional decision on this complaint on 16 July 2018, a copy of which is att... (6 pages)View decision
