We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN-5066640
18 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5066640 The complaint Miss H complains about how her insurer, Admiral Insurance (Gibraltar) Limited valued her vehicle as a total loss following an accident. Any reference to Admiral in this decision includes their agents. What happened Miss H was involved in an accident in July 2... (4 pages)View decision -
Decision Reference DRN1583829
29 Jun 2017 Mazars Financial Planning Limited Not upheldInvestment and pensionsMr R has complained that he was given poor advice by Mazars Financial Planning Limited (“Mazars”) about his pension that’s led to him paying more tax.backgroundFollowing changes to pension rules in 2006, Mr R was given advice from Mazars to apply for enhanced protection... (3 pages)View decision -
Decision Reference DRN2394263
30 Sep 2016 Barclays Bank Plc Not upheldBanking and creditMr O has complained that Barclays Bank Plc (“Barclays”) mis-sold him a Premier Life packaged bank account in 2011.Mr O has used a Claims Management Company (“CMC”) to bring this complaint to us. backgroundOne of our adjudicators has looked into Mr O’s complaint already... (3 pages)View decision -
Decision Reference DRN-3159533
1 Dec 2021 Admiral Insurance Company Limited UpheldInsuranceDRN-3159533 The complaint Miss T had motor insurance with Admiral Insurance Company Limited (Admiral). She complains about the value Admiral put on her car when it was deemed a “total loss” or write off. What happened Miss T’s car was written off following an accident. Admiral valued the c... (4 pages)View decision -
Decision Reference DRN2664186
12 Dec 2018 Santander Consumer (UK) Plc UpheldBanking and creditMiss B complains that the car she acquired through a conditional sale agreement with Santander Consumer (UK) Plc was not of satisfactory quality. She wants to reject the car and have her payments refunded.backgroundMiss B entered into a conditional sale agreement with ... (3 pages)View decision -
Decision Reference DRN5520758
14 Nov 2014 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr R complains about the way that Royal & Sun Alliance Insurance Plc (“RSA”) dealt with the insurance industry Claims Underwriting Exchange database (“CUE”) after an incident involving his car, and in particular that it: registered an “accident/collision” when his car did not make ... (3 pages)View decision -
Decision Reference DRN-2946048
6 Sep 2021 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-2946048 The complaint Ms J complains that TRANSUNION INTERNATIONAL UK LIMITED (TransUnion) reported incorrect data on her credit file. What happened In August 2020, Ms J discovered a default reported by a business I will refer to as “C” on her TransUnion credit file. Ms J didn’t recogn... (3 pages)View decision -
Decision Reference DRN4381407
31 Mar 2014 Clifton Compliance Services Ltd Not upheldInvestment and pensionsMr B’s complaint concerns the advice he received from Clifton Compliance Services Ltd(Clifton) to transfer his existing pension arrangements into a self-invested personal pension(SIPP). He is also unhappy with the events which unfolded following this course of action.backgroundThe back... (6 pages)View decision -
Decision Reference DRN2622668
16 Oct 2019 Insure The Box Limited Not upheldInsurance (excluding PPI)Mr E complains Insure the Box Limited (ITB) forced the cancellation of his motor insurance policy.backgroundMr E had a motor insurance policy with ITB; this was renewed in September 2018 and was due to expire in September 2019. On 2 April 2019, Mr E called ITB as he said he’d sold his car ... (4 pages)View decision -
Decision Reference DRN2138125
28 Sep 2017 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S is unhappy that Advantage Insurance Company Limited has dealt with an alleged claim under his motor insurance policy despite him saying he wasn’t involved in an accident. He’s also unhappy that his no claim discount with a new insurer is being affected. backgroundAd... (3 pages)View decision
