We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
-
Decision Reference DRN8601201
6 Mar 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Ms J’s complaint is that U K Insurance Limited’s breakdown agent effectively stole her car and she wants the scrap value of £750. backgroundMs J’s car broke down so she called for assistance under her breakdown policy. The car was taken to her home address because garages were closed ... (2 pages)View decision -
Decision Reference DRN2152158
22 Jul 2020 RCI Financial Services Limited UpheldBanking and creditThe complaint Mr H’s complaint is about a car he has been financing through an agreement with RCI Financial Services Limited, trading as Nissan Finance (“Nissan”). He says the vehicle identification was incorrect. Whilst I understand Mr H has been represented throughout this complaint I wi... (2 pages)View decision -
Decision Reference DRN-3347923
3 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3347923 The complaint Mrs C complains that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says was misrepresented to her by the supplier. Mrs C is represented by a... (7 pages)View decision -
Decision Reference DRN6166278
28 Nov 2013 Simplyhealth Access Not upheldInsurance (excluding PPI)Mr N has complained about the decision by Simplyhealth Access (“Simpyhealth”) to allocate the cost of treatment he had carried out on his tooth to his ‘current’ claiming year and also its refusal to regard further treatment he had carried out as falling under the category of ‘emergency t... (3 pages)View decision -
Decision Reference DRN0992877
24 Oct 2018 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr O has complained that Hastings Insurance Services Limited unfairly cancelled his car insurance policy. backgroundMr O bought a car insurance policy through Hastings Insurance Services (Hastings) in January 2018. It acted as the agent for the insurer of Mr O’s poli... (3 pages)View decision -
Decision Reference DRN-5292177
19 Mar 2025 esure Insurance Limited UpheldInsuranceDRN-5292177 The complaint Mr R has complained about problems he had with esure Insurance Limited when he tried to renew his car insurance policy in November 2023. And about the further problems he had with the new policy he took out with regards to changing the vehicle insured under it ... (3 pages)View decision -
Decision Reference DRN-3274192
8 Feb 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3274192 The complaint Miss M has complained through a representative that she wasn’t provided with a hard copy of the policy document for the breakdown policy Hastings Insurance Services Limited arranged for her. I’ll refer to Miss M’s representative as Mr S. What happened Miss M took ... (3 pages)View decision -
Decision Reference DRN-2834579
28 Jun 2021 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-2834579 The complaint Mr P complains that Sainsbury’s Bank Plc failed to send him account statements which resulted in a default being unfairly registered on his credit file. What happened Mr P says he didn’t receive regular credit card account statements from Sainsbury’s and as a resu... (3 pages)View decision -
Decision Reference DRN-4179969
30 Jun 2023 One Call Insurance Services Limited Not upheldInsuranceDRN-4179969 The complaint Mrs K is unhappy with how One Call Insurance Services Limited (“One Call”) has administered her car insurance policy. She says she informed it she had points on her licence, but this information wasn’t passed to the insurer resulting in a claim settlement being re... (2 pages)View decision -
Decision Reference DRN6812837
4 Dec 2013 Clydesdale Financial Services Limited Not upheldBanking and creditMr Y complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance) allowed someone to take out finance in his name. He says Barclays should remove his name from its records, apologise to him and refund his telephone costs backgroundBarclays wrote to Mr Y sa... (1 page)View decision
