We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
-
Decision Reference DRN-4244973
12 Dec 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4244973 The complaint A company which I’ll refer to as F complains that Clydesdale Bank Plc trading as Virgin Money (Clydesdale) unfairly declined to open an account on its behalf. In bringing this complaint F is represented by its director who I’ll refer to as Mr K. What happened The ... (4 pages)View decision -
Decision Reference DRN-2169392
6 Jan 2021 One Insurance Limited UpheldInsuranceDRN-2169392 The complaint Mr S complained about the way One Insurance Limited dealt with a claim he made under his car insurance policy. All reference to One Insurance in my decision includes its agents. What happened Mr S reported flood damage to his car to his insurer, One Insurance in F... (3 pages)View decision -
Decision Reference DRN-2310558
6 Jan 2021 TSB Bank plc Not upheldMortgagesDRN-2310558 The complaint Mr A has complained that TSB Bank plc wrongly registered an entry against his name on a fraud prevention database following an application he made for a mortgage. To settle the complaint Mr A wants the entry removed and for the bank to pay compensation. What happe... (2 pages)View decision -
Decision Reference DRN1765588
27 Apr 2017 Mortgage Express Not upheldBanking and creditMs J complains that Mortgage Express made several errors in the administration of her accounts. Ms J would like to be compensated for those errors.background Ms J wrote to Mortgage Express to make the following complaints: Mortgage Express wrote to her at one of her p... (2 pages)View decision -
Decision Reference DRN-3461099
28 Feb 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-3461099 The complaint Mr W has complained about a transfer of his Scottish Widows Limited (“SWL”) personal pension to an occupational scheme in 2013. Mr W’s occupational scheme was subsequently found to be a vehicle for pension liberation, the process by which pensions are accessed in ... (5 pages)View decision -
Decision Reference DRN-5128043
6 Jan 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5128043 The complaint Mr R, who is a director of K, complains on their behalf that HSBC UK Bank Plc (‘HSBC’) won’t refund the money they say was lost as the result of a scam. What happened Mr R says he saw an advertisement for an investment with a company I’ll refer to as B, and at... (6 pages)View decision -
Decision Reference DRN8601201
6 Mar 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Ms J’s complaint is that U K Insurance Limited’s breakdown agent effectively stole her car and she wants the scrap value of £750. backgroundMs J’s car broke down so she called for assistance under her breakdown policy. The car was taken to her home address because garages were closed ... (2 pages)View decision -
Decision Reference DRN4660699
30 Nov 2018 Covea Insurance plc Not upheldInsurance (excluding PPI)P, a limited company, complains that Covea Insurance plc declined a claim on its commercial motor insurance policy. P is represented in this matter by Mr M, its director.backgroundMr M said his daughter and employee, Miss G’s, car was stolen from a car park. But ... (2 pages)View decision -
Decision Reference DRN2152158
22 Jul 2020 RCI Financial Services Limited UpheldBanking and creditThe complaint Mr H’s complaint is about a car he has been financing through an agreement with RCI Financial Services Limited, trading as Nissan Finance (“Nissan”). He says the vehicle identification was incorrect. Whilst I understand Mr H has been represented throughout this complaint I wi... (2 pages)View decision -
Decision Reference DRN-2496982
17 Mar 2021 Acorn Insurance & Financial Services Ltd Not upheldInsuranceDRN-2496982 The complaint Mr S is unhappy about how Acorn Insurance and Financial Services Limited trading as Haven Insurance (Haven) handled his motor insurance policy when he changed his car. And that this has meant his car was seized by police and crushed. What happened Mr S had a motor... (3 pages)View decision
