We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN2664186
12 Dec 2018 Santander Consumer (UK) Plc UpheldBanking and creditMiss B complains that the car she acquired through a conditional sale agreement with Santander Consumer (UK) Plc was not of satisfactory quality. She wants to reject the car and have her payments refunded.backgroundMiss B entered into a conditional sale agreement with ... (3 pages)View decision -
Decision Reference DRN5520758
14 Nov 2014 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr R complains about the way that Royal & Sun Alliance Insurance Plc (“RSA”) dealt with the insurance industry Claims Underwriting Exchange database (“CUE”) after an incident involving his car, and in particular that it: registered an “accident/collision” when his car did not make ... (3 pages)View decision -
Decision Reference DRN4381407
31 Mar 2014 Clifton Compliance Services Ltd Not upheldInvestment and pensionsMr B’s complaint concerns the advice he received from Clifton Compliance Services Ltd(Clifton) to transfer his existing pension arrangements into a self-invested personal pension(SIPP). He is also unhappy with the events which unfolded following this course of action.backgroundThe back... (6 pages)View decision -
Decision Reference DRN-1628015
19 Jun 2020 Secure Trust Bank Plc UpheldConsumer CreditThe complaint Miss J’s complaint is about a finance agreement she has with Secure Trust Bank plc (“Secure Trust”), trading as Moneyway. She says they didn’t advise her they had problems with the vehicle ownership registration. The details of this complaint are well known to both parties so... (2 pages)View decision -
Decision Reference DRN1640367
31 Mar 2014 Clifton Compliance Services Ltd Not upheldInvestment and pensionsMr B’s complaint concerns the advice he received from Clifton Compliance Services Ltd(Clifton) to transfer his existing pension arrangements into a self-invested personal pension(SIPP). He is also unhappy with the events which unfolded following this course of action.backgroundThe back... (7 pages)View decision -
Decision Reference DRN1988203
1 Aug 2014 Santander Cards UK Limited Not upheldBanking and creditMrs D complains that Santander Cards UK Limited placed an adverse notice on her credit file because it had sold her debt to a debt collection agency.backgroundIn mid 2011 Mrs D contacted Santander to explain she was in financial difficulties and was receiving debt management advice. ... (1 page)View decision -
Decision Reference DRN7863997
21 Aug 2019 Legal & General Insurance Limited UpheldPayment protection insurance (PPI)Mrs B is unhappy that Legal & General Insurance Limited (“L&G”) stopped her unemployment claim on her mortgage payment protection insurance (“PPI”) policy.Another business administered the policy, but L&G as the underwriter are ultimately responsible for the assessment and paym... (7 pages)View decision -
Decision Reference DRN-3084157
29 Oct 2021 Santander UK Plc Not upheldBanking and PaymentsDRN-3084157 The complaint Mr T complains that Santander UK Plc did not help recover the money paid to a scam investment company. What happened Mr T was contacted by a company called UFX.com who sold him an investment opportunity. He had no previous trading experience but was interested in ... (6 pages)View decision -
Decision Reference DRN-4563327
17 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4563327 The complaint Mrs M complained because Santander UK Plc refused to refund her for a transaction she said she didn’t make. What happened On 12 April 2023, there was a payment from Mrs M’s account to a banking services company. It was for the sterling equivalent of ... (5 pages)View decision -
Decision Reference DRN8224854
30 Sep 2014 Barclays Bank Plc Not upheldBanking and creditMr and Mrs K complain that Barclays Bank Plc unfairly closed their personal and business accounts and also registered information against them with a fraud prevention database.backgroundBarclays wrote to Mr and Mrs K to tell them that it was unwilling to continue as their bankers, and... (1 page)View decision
