We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
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Decision Reference DRN-5155263
19 Nov 2024 Peppercorn Insurance Services Limited UpheldInsuranceDRN-5155263 The complaint Mr M complains that Peppercorn Insurance Services Limited (Peppercorn) charged him a fee when he was left with no option but to cancel his car insurance policy. What happened Mr M had a car insurance policy purchased via Peppercorn. Prior to collecting a new c... (5 pages)View decision -
Decision Reference DRN-3212062
14 Dec 2021 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3212062 The complaint Mr T is unhappy with the amount he was charged by Royal & Sun Alliance Insurance Plc (trading as MORE TH>N) for his car insurance, even though he had nine years’ no-claims bonus. He also complains that they failed to update the details they held about his c... (5 pages)View decision -
Decision Reference DRN8993724
19 Dec 2019 The Share Centre Limited Not upheldInvestment and pensionsMr L complains on behalf of his company about an administrative error by The Share Centre Limited which he says has caused financial loss.backgroundMr L held shares in an overseas company, having originally invested £29,977. The Share Centre contacted Mr L to explain that if he wanted to r... (4 pages)View decision -
Decision Reference DRN4075436
20 Jun 2013 Black Horse Limited Not upheldBanking and creditMiss A bought a car on hire-purchase through Black Horse Limited in February 2009. She complains that she was misled about its previous owner. She says she only found out it was previously owned by a rental company when she tried to sell it. That sale fell through and she has been una... (5 pages)View decision -
Decision Reference DRN-4481379
19 Dec 2023 Advantage Insurance Company Limited Not upheldInsuranceDRN-4481379 The complaint Mr P and Mrs P complain about Advantage Insurance Company Limited’s (“Advantage”) handling of their claim under their car insurance policy. Mr P has acted as the main representative during the claim and complaint process. So, for ease of reference, I will refer to... (4 pages)View decision -
Decision Reference DRN-5049505
22 Oct 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5049505 The complaint Ms B complains about Advantage Insurance Company Limited’s handling of her car insurance claim. What happened Advantage has been represented by its agents during the claim. All references to Advantage include its agents. Ms B took out a car insurance policy in ... (4 pages)View decision -
Decision Reference DRN-4815264
9 May 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4815264 The complaint Mr T complains that Hargreaves Lansdown Asset Management trading as Hargreaves Lansdown (HL) requested unnecessary personal information, gave misleading information, and threatened and implemented blocks on his accounts. He says this caused him inconvenience an... (8 pages)View decision -
Decision Reference DRN-4038228
24 Mar 2023 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4038228 Complaint Mr H complains that he fell victim to a rogue trader scam, but HSBC UK Bank Plc won’t reimburse him. Background In January 2021, Mr H needed repairs to be carried out in his home. He’d noticed a leak in his bathroom ceiling and so he consulted a popular online directo... (5 pages)View decision -
Decision Reference DRN-3252542
27 Jan 2022 Shawbrook Bank Limited Not upheldConsumer CreditDRN-3252542 The complaint Mr R complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier. Mr R is represented by a cl... (6 pages)View decision -
Decision Reference DRN9235570
23 Aug 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains that Tradewise Insurance Company Limited (“Tradewise”) won’t pay a claim he made under his motor insurance policy after the van he had insured was stolen.backgroundI issued a provisional decision on this complaint on 16 July 2018, a copy of which is att... (6 pages)View decision
