We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
-
Decision Reference DRN-5135978
5 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5135978 The complaint Mr M complains that HSBC UK Bank Plc blocked and closed his account and that it placed a CIFAS marker against his name. What happened Mr M had an account with HSBC, which was closed when he reported fraud on it. He opened a new account in August 2023. In Septem... (2 pages)View decision -
Decision Reference DRN2226368
24 Jul 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr D says The Royal Bank of Scotland plc mis-sold him a payment protection insurance (PPI) policy. backgroundMr D took out PPI when he applied for a credit card by post in 2001. It provided him with cover against accident, sickness and unemployment.Our adjudicator did... (2 pages)View decision -
Decision Reference DRN-3297196
3 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3297196 The complaint Mr A complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says were misrepresented to him by the supplier. Mr A is represented by his... (6 pages)View decision -
Decision Reference DRN2581370
18 Dec 2017 Callcredit Limited Not upheldBanking and creditMr P complains that he’s changed him name but Callcredit Limited hasn’t linked the credit file in his former name with his new name. backgroundMr P complained to Callcredit earlier this year that he’d changed his name but it hadn't linked the credit file in his ol... (2 pages)View decision -
Decision Reference DRN6869121
11 Aug 2016 UK Insurance Limited UpheldInsurance (excluding PPI)Mr R complains that UK Insurance Limited (“UKI”) didn’t obtain CCTV footage about an accident involving his car. He says also their investigation of this matter caused him distress.backgroundMr R’s car was damaged in an accident. He asked UKI to obtain CCTV footage,... (2 pages)View decision -
Decision Reference DRN-3461099
28 Feb 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-3461099 The complaint Mr W has complained about a transfer of his Scottish Widows Limited (“SWL”) personal pension to an occupational scheme in 2013. Mr W’s occupational scheme was subsequently found to be a vehicle for pension liberation, the process by which pensions are accessed in ... (5 pages)View decision -
Decision Reference DRN-5128043
6 Jan 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5128043 The complaint Mr R, who is a director of K, complains on their behalf that HSBC UK Bank Plc (‘HSBC’) won’t refund the money they say was lost as the result of a scam. What happened Mr R says he saw an advertisement for an investment with a company I’ll refer to as B, and at... (6 pages)View decision -
Decision Reference DRN5555166
17 Jun 2014 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in July 2002 alongside a credit card. Mr B says that Bank of Scotland plc (BoS) mis-sold the policy. backgroundIn July 2002 Mr B applied for a credit card from BoS. At the same time, Mr B purchased the PPI p... (3 pages)View decision -
Decision Reference DRN3609677
14 Aug 2015 Zurich Insurance PLC UpheldInsurance (excluding PPI)background The background and circumstances of this complaint and my initial thinking are set out in my July 2015 provisional decision. I attach a copy of that decision, which forms a part of this final decision.Mr M and Zurich Insurance PLC have seen the provisional ... (3 pages)View decision -
Decision Reference DRN3289979
16 Feb 2016 The National Farmers' Union Mutual Insurance Society Limited UpheldInsurance (excluding PPI)Mr S complains about the way the National Farmers’ Union Mutual Insurance Society Limited (NFU) has dealt with a claim he made after his car was in a road accident.backgroundThe accident occurred on 31 May 2015. The other driver is being prosecuted for failing to sto... (3 pages)View decision