We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN8458772
15 Jun 2017 Barclays Bank Plc Not upheldBanking and creditMs M has complained that Barclays Bank Plc (“Barclays”) mis-sold her a Graduate Additions packaged bank account in 2006.backgroundTwo of our adjudicators have looked into Ms M’s complaint already and they didn’t think that Barclays mis-sold the Graduate Additions account... (3 pages)View decision -
Decision Reference DRN-3707417
29 Sep 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3707417 The complaint Ms B complains that Transunion International UK Limited (Transunion) was displaying incorrect information on her credit file and they failed to act on it when she notified them. What happened Ms B was a guarantor for a loan her son took out with a company I’ll cal... (3 pages)View decision -
Decision Reference DRN-4814247
28 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4814247 The complaint X and its director Mr H complain that Aviva Insurance Limited mishandled a claim on a commercial motor insurance policy. What happened X is a company in the electrical business. The subject matter of the claim and the complaint is a van, first registered in 2018 w... (5 pages)View decision -
Decision Reference DRN9188887
8 Mar 2016 Clydesdale Bank Plc UpheldBanking and creditMr A has complained that Clydesdale Bank Plc (trading as Yorkshire Bank, but referred to as Clydesdale in this decision) mis-sold a signature packaged bank account to him in 2009. He paid a monthly fee for the account and received several benefits in return.Mr A has u... (3 pages)View decision -
Decision Reference DRN-3970968
16 Feb 2023 Advantage Insurance Company Limited Not upheldInsuranceDRN-3970968 The complaint Mr G is unhappy Advantage Insurance Company Limited (Advantage) declined his claim and avoided his policy. What happened Mr G had a motor insurance policy with Advantage which he applied for via a price comparison website. In February 2022 his car was stolen, so h... (3 pages)View decision -
Decision Reference DRN7668700
24 Mar 2020 TRANSUNION INTERNATIONAL UK LIMITED UpheldBanking and creditMr K complains that TransUnion International UK Limited merged his credit record with one belonging to someone else..backgroundMr K said his problems first started in June 2018 when he began to receive correspondence about debts he didn’t know anything about. Then in January 2019 he receiv... (2 pages)View decision -
Decision Reference DRN5149905
11 Jul 2017 UK Insurance Limited Not upheldInsurance (excluding PPI)Miss C complains that U K Insurance Limited (“UKI”) didn’t pay her enough for her written-off car when she made a claim on her motor insurance policy.backgroundMiss C was offered £13,650 for the car. She found similar cars advertised from £14,500 to £15,000. Miss C tho... (2 pages)View decision -
Decision Reference DRN0283502
23 Sep 2016 Experian Limited UpheldBanking and creditMr K complains that Experian Limited wrongly recorded his address on his credit file which has affected his ability to obtain credit. He also complains that Experian cancelled his membership without explanation.background Experian’s records of Mr K’s current and previ... (2 pages)View decision -
Decision Reference DRN4261982
26 Feb 2015 MKDP LLP Not upheldBanking and creditMiss D complains MKDP LLP wrongly recorded a default against her credit file. And she would like compensation for the trouble and upset she experienced as a result. backgroundIn 2013 MKDP contacted Miss D about a debt it had bought from a third party lender. And she became aware tha... (2 pages)View decision -
Decision Reference DRN1060570
21 Mar 2019 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr and Mrs G complain that Hastings Insurance Services Limited wrongly allowed a motor insurance policy for one of their cars to lapse, leaving them uninsured for several days.backgroundMr and Mrs G insured two cars through Hastings. Policy A, for their first car, wa... (3 pages)View decision
