We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
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Decision Reference DRN-3632870
8 Aug 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3632870 The complaint Mr W complains about the additional rental that he’s been charged by Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, under a hire agreement when there was a delay in the car being collected from him. His relative is also involved in ... (3 pages)View decision -
Decision Reference DRN6226490
18 Feb 2019 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr K is unhappy with the charges Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (MBFS) asked him to pay when he returned a car at the end of a hire purchase agreement.backgroundMr K acquired a new car from MBFS through a 36 month hire pur... (2 pages)View decision -
Decision Reference DRN-4445767
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4445767 The complaint Miss H complains about difficulties registering Revolut Ltd’s app on a new mobile phone. What happened Miss H has a multi-currency account with Revolut. In January 2023 Miss H changed her mobile phone and attempted to register the Revolut app and access her accoun... (2 pages)View decision -
Decision Reference DRN6183629
30 Mar 2015 Callcredit Limited Not upheldBanking and creditMrs D complains that Callcredit Limited will not help her to update her credit file to record her correct electoral role information. She says the incorrect details are affecting her ability to obtain credit. backgroundMrs D moved her to her current address on 1 Febru... (2 pages)View decision -
Decision Reference DRN3297247
18 Apr 2016 Xbridge Limited Not upheldInsurance (excluding PPI)W, a limited company, has complained because its buildings insurance policy that was arranged by Xbridge Limited has been cancelled.backgroundThe premium for the policy was to be paid via a credit agreement. What normally happens is that the credit provider pays the... (2 pages)View decision -
Decision Reference DRN3201434
23 May 2016 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mr H complained about how CIS General Insurance Limited handled his total loss claim under his motor insurance policy. backgroundAfter Mr H’s car was damaged in an accident, CIS declared it uneconomic to repair and paid Mr H his car’s market value. CIS then sold hi... (2 pages)View decision -
Decision Reference DRN5199446
1 Aug 2014 BMW Financial Services (GB) Limited Not upheldBanking and creditMrs L complains about a car she bought from BMW Financial Services (GB) Limited under a hire purchase agreement. backgroundMrs L bought a car under a hire purchase agreement in November 2011. She understood that the car was manufactured in 2008, but was not registered until 2011. It l... (2 pages)View decision -
Decision Reference DRN2954527
18 Oct 2013 Lloyds Bank PLC Not upheldInvestment and pensionsMs K complains that she should have benefited from lower share dealing costs between November 2010 and July 2012 as a result of being a Premier Account holder. Ms K is looking for Lloyds Bank Plc (“Lloyds) to compensate her for the extra costs she says she has incurred.background Ms K... (2 pages)View decision -
Decision Reference DRN-1926698
1 Feb 2021 Carnegie Consumer Finance Limited Not upheldConsumer CreditDRN-1926698 The complaint Mr D complains that Carnegie Consumer Finance Limited won’t refund to him the money that he’s claimed for an electrician’s training course that he paid for using a fixed sum loan agreement and that it won’t cancel the loan agreement. He’s being helped with his com... (3 pages)View decision -
Decision Reference DRN-4716987
2 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4716987 The complaint Mr G complains that due to an error made by Aviva Insurance Limited (Aviva) relating to his van insurance policy for his business, which I’ll refer to as M, he was stopped and detained by the Police for driving without insurance. Mr G, on behalf of his business M,... (3 pages)View decision