We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
-
Decision Reference DRN0600900
28 Dec 2018 Bank of Ireland (UK) Plc Not upheldBanking and creditMrs A complains that the Bank of Ireland (UK) Plc trading as Post Office Money has refused to accept a Power of Attorney for her to act on her grandfather’s (Mr E’s) account. She says that the Post Office has requested further forms to be completed and further i... (2 pages)View decision -
Decision Reference DRN6248086
11 Jul 2014 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Ms D complains that Admiral Insurance Company Limited made a mistake when it settled a claim against her motor insurance policy and recorded it as a fault.backgroundA third party contacted Admiral and said its vehicle had been hit by Ms D’s car while it was parked. Ms D said she was not... (2 pages)View decision -
Decision Reference DRN5526058
15 Oct 2015 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)Mr G complained that when he took out his motorcycle insurance policy his broker, Carole Nash Insurance Consultants Ltd, made a mistake which increased his premium.backgroundMr G took out his motorcycle policy over the phone. When he received his policy papers he notic... (2 pages)View decision -
Decision Reference DRN-3601586
18 Aug 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3601586 The complaint Mr C complains TransUnion International UK Limited haven’t updated his credit file when they should have. What happened Mr C says since January 2021 he’s been raising concerns about his credit score being affected due to TransUnion not recording him as on the Elec... (2 pages)View decision -
Decision Reference DRN8305849
15 Mar 2016 Ccuk Finance Limited UpheldBanking and creditMr E complains that CCUK Finance Limited has incorrectly registered adverse information on his credit file.backgroundMr E has been in arrears on his credit card and not able to maintain the contractual monthly repayments since 2005. CCUK agreed to temporary repayment p... (2 pages)View decision -
Decision Reference DRN-5107541
2 Dec 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-5107541 The complaint X complains that Metro Bank PLC closed his account and registered a CIFAS marker against his name, as a result of which he is unable to open a new account. CIFAS is the UK’s main prevention service. What happened X had an account with CIFAS. On 8 January 2024 s... (2 pages)View decision -
Decision Reference DRN0083383
4 Jul 2016 One Insurance Limited UpheldInsurance (excluding PPI)Ms W complains that One Insurance Limited (One Insurance) cancelled her motor insurance policy from the start (voided it) and wouldn’t pay her claim. She wants it to pay this claim.backgroundMs W’s car was stolen in late January; it was then recovered by the polic... (2 pages)View decision -
Decision Reference DRN9788782
6 Feb 2015 Enterprise Insurance Company plc Not upheldInsurance (excluding PPI)Mr R complains that Enterprise Insurance Company plc has refused to pay his claim for the theft of his Audi R8 FSI Quattro which was insured under his self-drive hire policy.backgroundMr R purchased the Audi on 4 December 2013 for £15,000 and £30,000 part exchange on a Bentley. On 8 De... (2 pages)View decision -
Decision Reference DRN4481055
25 Aug 2017 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr and Mrs C complain about Admiral Insurance Company Limited’s (“Admiral”) valuation of their car after they claimed on their motor insurance policy.backgroundMr and Mrs C claimed after their car was stolen. Admiral offered them a settlement figure of £17,740, for ... (2 pages)View decision -
Decision Reference DRN6853227
8 Dec 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs M’s complained that Advantage Insurance Company Limited recorded two claims against her motor insurance policy instead of one. This has increased her premiums. backgroundMr M is a named driver on his wife’s policy. He was involved in an accident which led to a con... (2 pages)View decision
