We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN3597727
6 Nov 2015 Covea Insurance plc Not upheldInsurance (excluding PPI)Mr and Mrs T have complained that Covea Insurance plc didn’t provide the right type of replacement vehicle under their motor and driver’s legal protection policy.backgroundMr T was involved in an accident in October 2014, which he reported to his broker. That broker’s... (2 pages)View decision -
Decision Reference DRN4348512
31 Mar 2020 Skyfire Insurance Company Limited Not upheldInsurance (excluding PPI)Ms D has complained about Skyfire Insurance Company Limited’s service following a claim being made against her motor insurance policy.Reference to Skyfire includes its agents.backgroundIn October 2018 Skyfire emailed Ms D to say that another insurer had told it Ms D had been at fault for a... (2 pages)View decision -
Decision Reference DRN2593093
30 Apr 2019 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr R complains about the level of cover provided by Allianz Insurance Plc (Allianz).backgroundMr R held a warranty policy with Allianz. After his vehicle had reached 100,000 miles on the clock the level of cover reduced to exclude claims relating to wear and tear. Mr ... (2 pages)View decision -
Decision Reference DRN-4084855
18 Apr 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4084855 The complaint Mr L says Aviva Life & Pensions UK Limited (Aviva) was responsible for a delay in switching his pension to Canada Life and that this caused the transfer value to fall by around £4,000. What happened Timeline of events My starting point is to establish a timeli... (6 pages)View decision -
Decision Reference DRN2788059
11 Nov 2016 Experian Limited Not upheldBanking and creditMs S’s complaint is about charges she incurred with Experian Limited after she signed up to a 30 day free trial for credit expert membership. Ms S says that Experian didn’t warn her she was going to be charged after the free trial period ran out.backgroundMs S signe... (2 pages)View decision -
Decision Reference DRN5134338
14 Aug 2018 Carfinance247 Limited Not upheldBanking and creditMr P took out a hire purchase agreement for a used car with Carfinance247 Limited. He says the car’s mileage was misrepresented to him.backgroundMr P’s hire purchase agreement started on 2 October 2017. Mr P says prior entering into the hire purchase agreement he sa... (2 pages)View decision -
Decision Reference DRN9638809
16 Sep 2014 Arrow Global Limited Not upheldBanking and creditMiss Q complains that Arrow Global Limited unfairly applied a default to her credit file.background Miss Q has experienced financial difficulties for a number of years. After paying her original loan provider the first 13 loan repayments at the contractual rate, from May 1994 she could ... (2 pages)View decision -
Decision Reference DRN-3791110
14 Nov 2022 Domestic & General Insurance Plc Not upheldInsuranceDRN-3791110 The complaint Mr C has complained about Domestic & General Insurance Plc (D&G). He isn’t happy that it couldn’t tell him the date he registered his appliance under his cooker insurance policy. What happened Mr C took out his cooker insurance policy and he wanted to chec... (2 pages)View decision -
Decision Reference DRN6339730
21 Aug 2015 EUI Limited Not upheldInsurance (excluding PPI)Mr M complains that EUI Limited, trading as “Bell”, made mistakes in dealing with his request for written proof of his No Claims Discount (NCD).backgroundIn October 2014 Mr M called Bell to ask for written proof of his NCD. This was to give to his new insurer. Althou... (2 pages)View decision -
Decision Reference DRN4826646
15 Oct 2018 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr G complains that he got poor service from Aviva Insurance Limited after it recorded a fault claim against his motor insurance policy.background In May 2018 Aviva was told by a third party that Mr G’s car had been involved in an accident. The claim was recorded on... (2 pages)View decision
