We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN6622530
19 Aug 2013 RCI Financial Services Limited Not upheldBanking and creditMr S complains that RCI Financial Services Limited (“RCI”) did not allow him to voluntarily terminate a hire purchase agreement. backgroundMr S bought a car in September 2005, financed by a hire purchase agreement with RCI Financial Services (then trading as Nissan Finance (GB) Limited)... (2 pages)View decision -
Decision Reference DRN6364326
22 Apr 2013 HSBC Bank plc Not upheldBanking and creditMr J and Mrs K complain that they had to pay unexpected legal fees of £252 relating to completion of their mortgage with HSBC. They want these fees refunded.backgroundIn February 2012 Mr J and Mrs K applied for a mortgage with HSBC. A key facts document was issued to them, which said ... (2 pages)View decision -
Decision Reference DRN0654896
5 Jun 2013 M J Howarth & Mrs C Howarth UpheldInsurance (excluding PPI)Mr N has complained that Accent Insurance Consultants General Insurance mis-sold him an insurance policy as that insurer did not cover grey import vehicles. backgroundMr N attended the offices of Accent on 26 January 2010 to obtain a quote for his vehicle. Accent provided a quote for co... (2 pages)View decision -
Decision Reference DRN2517047
8 Aug 2017 Bank of Scotland Plc Not upheldBanking and creditMiss T complains that Bank of Scotland plc (trading as Halifax) have wrongly failed to block telephone banking on her account. She wants to be compensated for the distress and inconvenience this has caused her.backgroundMiss T holds an account with Halifax. She says... (2 pages)View decision -
Decision Reference DRN7231827
24 Jun 2014 Tesco Underwriting Limited Not upheldInsurance (excluding PPI)Mr C and his sister complain that Tesco Underwriting Limited treated a motor insurance policy as void.background The policy was in the name of Mr C’s sister. Mr C was a named driver. After he reported a number of incidents, Tesco said that it was treating the policy as void because he... (2 pages)View decision -
Decision Reference DRN6515912
13 Nov 2015 Hillesden Securities Limited Not upheldBanking and creditMr D and Miss S complain that Hillesden Securities Limited unfairly registered a default on their credit files in respect of a debt. Mr D has dealt with the complaint on behalf of them both.backgroundThe debt owed by Mr D and Miss S was in respect of an accoun... (2 pages)View decision -
Decision Reference DRN-3145460
8 Mar 2022 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-3145460 The complaint Mr S complains that Scottish Widows Limited failed to carry out sufficient due diligence activities when he asked to transfer some pension savings to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in January 2015. What happened Mr S has been assisted in... (5 pages)View decision -
Decision Reference DRN-4793620
3 Jun 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4793620 The complaint Mrs B complains that The Co-operative Bank Plc (“Co-op”) incorrectly recorded her as being deceased. This resulted in her accounts being frozen, transactions being declined and direct debits and standing orders being cancelled. She is also unhappy at the service s... (4 pages)View decision -
Decision Reference DRN1583829
29 Jun 2017 Mazars Financial Planning Limited Not upheldInvestment and pensionsMr R has complained that he was given poor advice by Mazars Financial Planning Limited (“Mazars”) about his pension that’s led to him paying more tax.backgroundFollowing changes to pension rules in 2006, Mr R was given advice from Mazars to apply for enhanced protection... (3 pages)View decision -
Decision Reference DRN2394263
30 Sep 2016 Barclays Bank Plc Not upheldBanking and creditMr O has complained that Barclays Bank Plc (“Barclays”) mis-sold him a Premier Life packaged bank account in 2011.Mr O has used a Claims Management Company (“CMC”) to bring this complaint to us. backgroundOne of our adjudicators has looked into Mr O’s complaint already... (3 pages)View decision
