We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-5066640
18 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5066640 The complaint Miss H complains about how her insurer, Admiral Insurance (Gibraltar) Limited valued her vehicle as a total loss following an accident. Any reference to Admiral in this decision includes their agents. What happened Miss H was involved in an accident in July 2... (4 pages)View decision -
Decision Reference DRN-5051634
30 Sep 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-5051634 The complaint Mrs H is unhappy with the way Volkswagen Financial Services (UK) Limited trading as Audi Financial Services compensated her after she acquired a faulty vehicle through a hire purchase agreement. What happened Mrs H obtained a brand new car from Volkswagen on 25... (4 pages)View decision -
Decision Reference DRN-3159533
1 Dec 2021 Admiral Insurance Company Limited UpheldInsuranceDRN-3159533 The complaint Miss T had motor insurance with Admiral Insurance Company Limited (Admiral). She complains about the value Admiral put on her car when it was deemed a “total loss” or write off. What happened Miss T’s car was written off following an accident. Admiral valued the c... (4 pages)View decision -
Decision Reference DRN8806252
16 Mar 2021 Barclays Bank UK PLC UpheldInvestment and pensionsMr H took out a SIPP in 2016, in which the underlying investments were managed by Barclays Bank UK PLC. In 2017 Barclays said it could no longer provide a discretionary investment management service to Mr H because he was resident in Australia. Because of this Mr H transferred his investme... (9 pages)View decision -
Decision Reference DRN2622668
16 Oct 2019 Insure The Box Limited Not upheldInsurance (excluding PPI)Mr E complains Insure the Box Limited (ITB) forced the cancellation of his motor insurance policy.backgroundMr E had a motor insurance policy with ITB; this was renewed in September 2018 and was due to expire in September 2019. On 2 April 2019, Mr E called ITB as he said he’d sold his car ... (4 pages)View decision -
Decision Reference DRN3680411
4 Nov 2019 Suzuki Financial Services Limited Not upheldBanking and creditMr D complains that Suzuki Financial Services Limited (“Suzuki”) provided him with a different vehicle model than he’d agreed to and that they didn’t tell him about the mileage limits on the agreement. background Mr D took receipt of a new car in May 2015. He financed the deal through a hi... (4 pages)View decision -
Decision Reference DRN2138125
28 Sep 2017 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S is unhappy that Advantage Insurance Company Limited has dealt with an alleged claim under his motor insurance policy despite him saying he wasn’t involved in an accident. He’s also unhappy that his no claim discount with a new insurer is being affected. backgroundAd... (3 pages)View decision -
Decision Reference DRN2788059
11 Nov 2016 Experian Limited Not upheldBanking and creditMs S’s complaint is about charges she incurred with Experian Limited after she signed up to a 30 day free trial for credit expert membership. Ms S says that Experian didn’t warn her she was going to be charged after the free trial period ran out.backgroundMs S signe... (2 pages)View decision -
Decision Reference DRN0644543
29 Aug 2018 Calpe Insurance Company Limited Not upheldInsurance (excluding PPI)Mr L & Miss O complained they have been treated unfairly by Calpe Insurance Company Limited (Calpe), as it wants them to pay a motor policy excess for a disputed accident claim.References to Calpe include its agents.backgroundCalpe provides motor insurance to Miss ... (4 pages)View decision -
Decision Reference DRN5777366
9 Dec 2019 Santander UK Plc Not upheldInvestment and pensionsMr N complains about the investment hub he opened with Santander UK Plc. He’s unhappy that Santander, without his authority, unnecessarily opened a cash account. In doing so it acted improperly.backgroundOn 17 March 2017, Mr N opened a Santander Investment Hub account and invested £100 int... (4 pages)View decision
