We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN-2099936
19 Aug 2020 Inspop.com Ltd UpheldInsuranceDRN-2099936The complaintMr B complains about the motor insurance policy he took out via Inspop.com Ltd trading asConfused.com.What happenedMr B wanted to take out insurance for his car. He used Confused.com and entered information to generate a number of quotes. He was offered a number of ... (4 pages)View decision -
Decision Reference DRN6053556
9 Dec 2014 Sabre Insurance Company Limited UpheldInsurance (excluding PPI)Mr G complains about the way Sabre Insurance Company Limited has handled a claim made against him by a third party and that it cancelled his motor insurance policy.backgroundSabre received a letter from a t h ir d p arty alleging that Mr G had been involved in an accident with it... (4 pages)View decision -
Decision Reference DRN1454336
16 Jan 2015 RCI Financial Services Limited UpheldBanking and creditMs A complains about a new electric car she acquired through a hire purchase agreement with RCI Financial Services Limited. She says she was told that the car would achieve 130 miles on a full charge but she soon realised this was not possible. She says she only received around 70 mi... (4 pages)View decision -
Decision Reference DRN-4891874
8 Jul 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4891874 The complaint Mr C says that HSBC UK Bank Plc lost some of the cash he deposited. What happened On 4 July 2023, Mr C used two cash deposit machines at an HSBC branch. He says he walked in with £18,000 from the sale of one or more vehicles. Mr C was warned by the branch staff th... (4 pages)View decision -
Decision Reference DRN0169233
26 May 2016 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs W complain that National Westminster Bank Plc incorrectly registered a default on their credit file and on the wrong date. They also complain that NatWest didn’t accept a payment arrangement to clear an outstanding balance on their account.Mr W is representing... (2 pages)View decision -
Decision Reference DRN1532601
29 May 2013 Santander UK Plc Not upheldBanking and creditMr C complains that Santander UK plc did not correctly register the Power of Attorney (POA) he holds for his mother.our initial conclusionsThe adjudicator recommended that the complaint should be upheld. Although Santander has now correctly recorded the POA, he concluded that it ... (2 pages)View decision -
Decision Reference DRN0670941
30 Dec 2014 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs G complain that National Westminster Bank Plc mis-sold them a re-mortgage. To resolve their complaint they want the bank to extend the term of the mortgage.backgroundMr and Mrs G took a mortgage with NatWest, to repay their existing mortgage with another lender and other ... (2 pages)View decision -
Decision Reference DRN1606884
24 Jan 2014 Bank of Scotland Plc Not upheldBanking and creditMrs T complains that Bank of Scotland Plc did not register a Power of Attorney (PoA) on her behalf as agreed.our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. In her view, Bank of Scotland offered to prepare a PoA for Mrs T when she g... (2 pages)View decision -
Decision Reference DRN1457530
19 Jan 2017 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B and Ms B complain about the valuation Admiral Insurance Company Limited put on Ms B’s car after it was declared a total loss, and that it took five weeks to make an offer. backgroundMs B had motor insurance with Admiral and her son, Mr B, was a named driver on... (2 pages)View decision -
Decision Reference DRN0600900
28 Dec 2018 Bank of Ireland (UK) Plc Not upheldBanking and creditMrs A complains that the Bank of Ireland (UK) Plc trading as Post Office Money has refused to accept a Power of Attorney for her to act on her grandfather’s (Mr E’s) account. She says that the Post Office has requested further forms to be completed and further i... (2 pages)View decision